Is WM a good company to work for?

WM has an overall rating of 3.4 out of 5, based on over 4,264 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 60% of employees would recommend working at WM to a friend and 61% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

60% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (162) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Residential Driver (46) , Roll Off Driver (46) , Project Manager (45) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 582 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 399 reviews)); "Great people and company to work for" ((in 170 reviews)); "There is a great culture here." ((in 82 reviews)); "Good work/life balance provided there" ((in 69 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 270 reviews)); "Long hours and maybe weekends" ((in 147 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 93 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 66 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 51 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What WM locations have received the highest employee ratings?

Medley , San Jose , Colorado Springs , Moon Township , Portland , Englewood , Philadelphia , Birmingham , Baldwin Park , Corona

WM reviews

3.4

60% would recommend to a friend

(4,008 total reviews)

James C. Fish, Jr

74% approve of CEO

61% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

WM has an employee rating of 3.4 out of 5 stars, based on 4,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Jul 7, 2019

CSR Phoenix

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Weekly Paycheck; $5 Prescriptions if you go to Walmart. M-F schedule. Weekends Off. Cafe & Gym on-site. Great co-workers. Career path available. Easiest call center job in the world. Great north Phoenix location. Parking garage. One hour lunch breaks available. No micro-managing for the most part. WM is nearly nationwide so there are many opportunities to move around. Call center is not for everybody but I promise this is the easiest one you will work at.

Cons

Very low salary to start $13.50 per hour but if you have experience you can negotiate I did and I received a higher wage. The medical plan deductible is $1,600 and that is per dependent if you have a family plan. The turn over rate here is ridiculous and they literally do nothing to try and stem it. The supervisors are overwhelmed and actually don't really care at least in my department until corporate comes in and then the supervisors want to start doing their jobs. The twelve week training is a joke and waste of time only because of the way they implement it. The job itself is easy my 11 year old could do it the problem is management never do what they say they are going to do. Broken promises. All lies. They just fall back on that there is always change at Waste Management but they throw that around so much that its literally just an excuse for them now. HR on-site in my experience is slow to respond but who knows maybe they are swamped with employee complaints and other needs.

WM Response

6y

Thank you for taking the time to express your concerns. We value all feedback from our employees. We continually strive to ensure that our management is providing the best leadership to our teams and make every effort to ensure the safety of our team members.

4.0

Feb 16, 2018

Lead driver

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits, including great 401k.

Cons

Poor upper management. Theg like to put fall guys up front. Everyone trying to claw gouge and kick each other to get to the top. I believe if they spent more time managing then fighting each other they would be far more profitable.

4.0

Oct 19, 2017

Customer Service in Phoenix AZ

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

·Same schedule ·Low employee contribution to insurance ·Gym & cafe ·Employee referral bonus ·Commissioned positions Overall I am a lt employee and happy with my position. Work is repetitious & becomes easy as time goes on. Referral bonuses for bringing a new employee in is $500. Clean facility. Small but nice gym. Cafe is bland and overpriced. Switch up the menu more! You take a variety of inbound calls setting up, cancelling accounts. Explaining billing. Reviewing service errors.

Cons

Starting pay for everything customer service entails is low in my opinion. Thirteen & change to begin. Low annual raises. I'm talking less than .50 cents a year increase. Residential reps do not earn commission whereas Commercial reps do. That coupled with low raises is a reason to move on from residential once you are able to. There is no confidentiality. NONE. Not in HR. Not in management. So it's best to mind your business. Work can be demanding. Middle of the month is always busy as billing processes.

Viewing 43 - 45 of 4,008 Reviews

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CSR Phoenix

Lead driver

Customer Service in Phoenix AZ

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