WM Customer Service Representative CSR reviews

2.1

16% would recommend to a friend

(29 total reviews)
avatar

James C. Fish, Jr

83% approve of CEO

16% positive business outlook

Customer Service Representative (CSR) employees have rated WM with 2.1 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. WM is rated 43% below average by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

29 reviews
2.0
Aug 1, 2023
Recommend
CEO approval
Business Outlook

Pros

The schedule and insurance are good.

Cons

Not enough help and they don’t really care about helping customers.

avatar
WM Response
2y
Thank you for taking the time to write about your experiences. The key to our success is our people, and we continue to make strides in providing the best work experience possible. We value all feedback and love to hear recommendations on how we can best provide a more positive work experience.
3.0
May 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay and work from home

Cons

Not enough employees for calls. Overloaded calls.

avatar
WM Response
3y
Thank you for taking the time to leave a review. We value all feedback and love to hear recommendations on how to best provide a more positive work experience.
3.0
May 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Job was fairly easy for a call center

Cons

Back to back calls non stop

avatar
WM Response
3y
Thank you for taking the time to express your concerns. We value all feedback and continually strive to ensure we are providing our employees with an environment they can succeed in.
Viewing 10 - 12 of 29 Reviews

Glassdoor has 4,273 WM reviews submitted anonymously by WM employees. Read employee reviews and ratings on Glassdoor to decide if WM is right for you.