WM reviews

3.5

62% would recommend to a friend

(4,008 total reviews)
avatar

James C. Fish, Jr

74% approve of CEO

63% positive business outlook

WM has an employee rating of 3.5 out of 5 stars, based on 4,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Jan 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Large Fortune 500 Company, Industry Leader

Cons

The industry was and still is going through major changes with the commoditization of services and pricing compression. The company had been the leader and had a higher price structure. They did not know how to compete in the new environment. Customer service was poor and they began to lose market share.

2.0
Oct 14, 2016
Recommend
CEO approval
Business Outlook

Pros

In my experience the pros of this job was essentially the weekly pay and the representatives themselves.

Cons

This company has a lot of cons. For starters the leads are incompetent and display extreme levels of favoritism. The upper management of the Customer Experience don't pay people their worth of they do not have it in the "budget". Shady backend policy changes that can result in job abandonment if you leave the property on your 15 minute break. Leads don't help as much as often and they don't have an adsist line. Training courses have been shortened to accommodate for lack of reps on the on the phones.

1.0
May 29, 2016

This company SUCKS! CEO is joke.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Former coworkers were great. Other than that,, not one positive aspect is worthy of noting. Not one. So don't be fooled.

Cons

Micromanagement and drowning PMs with incessant bovine scatology. Have to constantly justify job and existence by filling out redundant spreadsheets....progress trackers , etc. Management does not stand up to Big 3 customers...all about the $$$$$$$$. Corporate has a habit of setting your financial goals for you and will castrate you if you don't meet them. PM is supposed to save customer $$$$$. How is that possible when the EBIT is inflated more than the last year? If offered a job as PM, don't do it! If you are masochistic and enjoy being underpaid and living to impossible Big 3 standards, go for it. Otherwise, RUN FAST!

Viewing 145 - 147 of 4,008 Reviews

Glassdoor has 4,264 WM reviews submitted anonymously by WM employees. Read employee reviews and ratings on Glassdoor to decide if WM is right for you.