Is WaFd Bank a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at WaFd Bank have rated their employer with 1.9 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of WaFd Bank employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at WaFd Bank now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at WaFd Bank .

Does WaFd Bank pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at WaFd Bank with 1.7 out of 5 stars based on 16 anonymously submitted employee reviews. This is 61.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at WaFd Bank.

What are the top reviewed jobs at WaFd Bank?

Personal Banker (78) , Customer Service Representative (49) , Branch Manager (37) , Customer Service Representative (CSR) (16) , Customer Service Supervisor (14) , Bank Teller (13) , Manager (11) , CSS (8) , Customer Service Representative II (8) , Anonymous (7) , Director of Service (7) , Mortgage Loan Processor (7) , Assistant Manager (6) , Credit Analyst (6) , Analyst (5)

What are the pros of working at WaFd Bank according to real employee reviews?

"Great Benefits !!! !!!! !!" ((in 64 reviews)); "The people at the branch level were great to work with but everyone was looking for new jobs all the time." ((in 47 reviews)); "Work life balance is great as we are closed weekends." ((in 21 reviews)); "Coworkers are great!" ((in 17 reviews)); "The company is great and truly cares about their employees." ((in 16 reviews))

What are the cons of working at WaFd Bank according to real employee reviews?

"low pay and no room to grow" ((in 101 reviews)); "There is no training whatever and if you need help you're told to "just call and ask Seattle"." ((in 26 reviews)); "Managers have to spend time they do not have to bring these individuals up to speed." ((in 21 reviews)); "No bonus for all the hard working corporate employees while essential employees got 25% more pay for over a month due to the virus." ((in 19 reviews)); "HR and upper management in this company need to wake up and make some changes." ((in 11 reviews))

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WaFd Bank

WaFd Bank Customer Service Representative CSR reviews

1.9

14% would recommend to a friend

(16 total reviews)

Brent Beardall

17% approve of CEO

19% positive business outlook

Ratings by category

2.2

Culture & values

2.1

Diversity & inclusion

1.9

Work/Life balance

1.8

Career opportunities

1.7

Compensation and benefits

1.6

Senior management

Customer Service Representative (CSR) employees have rated WaFd Bank with 1.9 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a poor working experience there. WaFd Bank is rated 47% below average by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

3.0

May 31, 2023

It’s alright

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits, nice coworkers, employee discounts

Cons

Bad communication and staffing issues

WaFd Bank Response

thank you for your post

5.0

Feb 28, 2023

Best place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The managers and staff are amazing

Cons

They don’t offer many part time positions

WaFd Bank Response

thanks for your post

5.0

Dec 7, 2022

Sufficient and effective system

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Dealing with amazing clients, being able to turn negative clients in to positive and happy costumers

Cons

Only con I can think if is dealing with grumpy clients but the beauty of it is to be able to provide a great and happy experience

WaFd Bank Response

thank you for being at WaFd and serving our clients both those that are positive and those that pose challenges...... as you mention... that provides and opportunity as well

Viewing 7 - 9 of 16 Reviews

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WaFd Bank

WaFd Bank Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It’s alright

Best place to work

Sufficient and effective system

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