Item: WaFd Bank
Rating: 5
Author: Former employee - Customer Service Representative (CSR)

Question 1

Is WaFd Bank a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at WaFd Bank have rated their employer with 1.9 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of WaFd Bank employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at WaFd Bank now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at WaFd Bank.

Question 2

Does WaFd Bank pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at WaFd Bank with 1.7 out of 5 stars based on 16 anonymously submitted employee reviews. This is 61.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at WaFd Bank.

Question 3

How happy are Customer Service Representative CSR professionals working at WaFd Bank?

Accepted Answer

14% of Customer Service Representative CSR employees at WaFd Bank would recommend their employer to a friend. This rating has decreased by 71% in the past 12 months. Customer Service Representative CSR professionals have also rated WaFd Bank with a 1.9 rating for work-life-balance, 2.1 rating for diversity and inclusion, 2.2 rating for culture and values and 1.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at WaFd Bank?

Accepted Answer

Personal Banker (78), Customer Service Representative (50), Branch Manager (37), Customer Service Representative (CSR) (16), Customer Service Supervisor (14), Bank Teller (13), Manager (11), CSS (8), Customer Service Representative II (8), Anonymous (7), Director of Service (7), Mortgage Loan Processor (7), Assistant Manager (6), Credit Analyst (6), Analyst (5)

Question 5

What are the pros of working at WaFd Bank according to real employee reviews?

Accepted Answer

"Excellent 401K and good benefits." ((in 72 reviews)); "The people at the branch level were great to work with but everyone was looking for new jobs all the time." ((in 47 reviews)); "Good work life balance here" ((in 21 reviews)); "Coworkers are great!" ((in 17 reviews)); "The company is great and truly cares about their employees." ((in 16 reviews))

Question 6

What are the cons of working at WaFd Bank according to real employee reviews?

Accepted Answer

"low pay and behind on innovation" ((in 101 reviews)); "There is no training whatever and if you need help you're told to "just call and ask Seattle"." ((in 23 reviews)); "Managers have to spend time they do not have to bring these individuals up to speed." ((in 19 reviews)); "No bonus for all the hard working corporate employees while essential employees got 25% more pay for over a month due to the virus." ((in 17 reviews)); "You get in trouble for giving miss information because the rules are always changing and the communication in these changes is very poor." ((in 11 reviews))

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