Waffle House reviews

3.4

55% would recommend to a friend

(4,098 total reviews)

Walt Ehmer

75% approve of CEO

57% positive business outlook

Waffle House has an employee rating of 3.4 out of 5 stars, based on 4,098 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waffle House employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

4K reviews
5.0
Aug 2, 2024

Work hard play hard

Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits and vacation and great atmosphere

Cons

You will work hard and put hands on everything. Cleaning, cooking, serving. You have to be prepared to do whatever needs to be done

avatar
Waffle House Response
1y
Thank you for sharing your positive experience working at Waffle House! We’re delighted to hear that you find the pay, benefits, vacation, and atmosphere to be strong points of our workplace. We also appreciate your honest feedback about the demanding nature of the role. At Waffle House, we pride ourselves on having a dedicated and versatile team, and we believe that a hands-on approach is essential to maintaining the high standards we set for our service and operations for our customers. It’s great to know that you’re embracing this aspect of the job and contributing positively to our team. Your commitment and hard work are truly valued, and we’re glad to have you as part of our team. If you have any suggestions or need further support, please don’t hesitate to reach out to us directly. Thank you again for your dedication and for being a part of the Waffle House family!
1.0
Jun 4, 2024

Golden handcuffs

Recommend
CEO approval
Business Outlook

Pros

Pay is good. Thats it.

Cons

Pay you just well enough to keep you where you are - easy to become complacent. Too busy to have a life outside of work, too busy to look for other work . On call 24/7, even on days off. High stress. Constant demand from up line managers. High turnover for employee base as well as up line management. I was a district manager for 15 years and I had 13 division managers and 9 area managers - all got fired or quit. Almost all of them were toxic narcissists and/or sociopathic and/or highly autistic (seems to be a requirement for moving up). You will eventually be conned into doing something against company policy at some point by upline management - they all start off high and mighty but eventually they all break the rules and then will blame you when something goes wrong. The district manager role in this company is the hardest job in the company, you get 100% of the blame for everything and zero credit.

4.0
Jan 29, 2024

This is my Waffle House Home...

Recommend
CEO approval
Business Outlook

Pros

I enjoy solo server shifts whenever available and encourage a heavy work load to stay busy. Working on the floor with others, encouraging team work and amping up the overall moral of the workplace- while effectively completing all customer responsibilities and discrepancies in a professional manner. As a over night (third shift) lead server dealing with an ever changing customer basis as well as our regular Waffle House extended family customers, almost always keeps one on their toes and ready for the next interaction or sometimes altercation that may happen during the midnight hours through the first breakfast rush of the day. Tips are great during the spring and summer months and being a master grill opp pays well for the overnight shifts as well. I love cooking as a break from peopling when hours are available and have made pay advancements due to overall work performance faster than the average. I enjoy the "dinner and a show aspect" that the "Waffle House Way" has instilled well in all store units worked thus far.

Cons

This year's off season has been more of a challenge than most and customer quantity as well as tip quality has been quite scarce. In the past, overtime was always accepted because the company is frequently short staffed at many local locations. However, the ownership of the company - being passed through inheritance to grandchildren - has almost completely omitted these opportunities during the off season. This makes it very hard to make ends meet for all servers during these times, resulting in crew resignations as well as the search for another source of income. Waffle House after midnight can often create controversy amongst the vast array of customer characters that come in from bars, boats, and every single US coast line. Sometimes the anxiety involved can be overwhelming. However, my only real "Waffle Woe" (as I call them) is not making a livable wage when gifted tips or customer volume is not high enough. Doing without household necessities or even being able to keep up with basic rent while working a 40 hour weekend and being off but available the rest of the week makes for a depressing mindset during what is most often a mentally difficult time year.

Viewing 49 - 51 of 4,098 Reviews

Glassdoor has 4,224 Waffle House reviews submitted anonymously by Waffle House employees. Read employee reviews and ratings on Glassdoor to decide if Waffle House is right for you.