Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 552 reviews left anonymously by employees. This rating has been stable over the past 12 months. 85% of employees would recommend working at Waystar to a friend and 80% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

85% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 44 reviews)); "Great benefits and holiday schedule." ((in 35 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 21 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 26 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 11 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 2 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

85% would recommend to a friend

(530 total reviews)

Matt Hawkins

91% approve of CEO

80% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 530 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

530 reviews

2.0

Feb 5, 2022

do not recommend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

competitive pay and decent benefits

Cons

toxic environment, management does not understand the products or industry, dishonesty and no accountability from management

Waystar Response

4y

Thank you for your feedback. We are disappointed that your experience at Waystar was not what you expected. We value our team members and recognize not everyone may feel comfortable speaking with their manager when there is an issue. That’s why Waystar has various methods for reporting concerns anonymously—to ensure every voice is heard. We value our team members and strive to create an environment where people can thrive and do their best work.

5.0

Feb 2, 2022

Great place to work!

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere, talented and FRIENDLY people - great onboarding process

Cons

Have not found any cons yet

5.0

Jan 18, 2022

Company who cares and changes with the times

Regional director of sales

Recommend

CEO approval

Business Outlook

Pros

- expanding career/growth opportunities - unlimited PTO for certain roles -good base salary -great potential earnings - gives off every holiday you could think of, including 4 additional "Waystar Days" which always focus around different initiatives -paid maternity and paternity -remote work

Cons

I've worked here a few years and there are better workflow processes they could implement for our department. I am sure that is the same wherever you go but nothing major comes to mind.

Waystar Response

4y

We are so happy to hear you’re enjoying the company culture we have worked hard to build. At Waystar, we are committed to providing team members with growth and learning opportunities. We are also committed to their work/life balance and continue to evaluate our benefits package to ensure we are meeting team member needs. As you continue in your employment here at Waystar, please continue to share feedback with us. Improving workflows is a top priority. We encourage team members to work with their leaders to discuss processes that could make their departments more efficient and effective.

Viewing 367 - 369 of 530 Reviews

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Jobs at Waystar

Client Success Manager

Technical Support Analyst

Project Coordinator I

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