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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (527 total reviews)

      Matt Hawkins

      90% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      527 reviews
      5.0
      May 13, 2020

      Awesome place to Work but Sadly they closed our Office in Charlotte

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People, the CEO is excellent, people from Kentucky are amazing, the company give a lot of things to employees

      Cons

      Sadly Waystar want all its developers under 1 building, and they do have a few others places with developers, but they decided to terminate our project and close the office in Charlotte. I end up with a higher salary in other company, but it is sad that Waystar doesn't want to retain talents if they are not in Kentucky

      avatar
      Waystar Response
      6y
      Thank you for the feedback. We agree that Waystar is made up of awesome, high-performing team members, who are always ready to make a difference. We constantly aim to improve the integration, collaboration, and productivity of our teams, which often times results in hard business decisions. Please contact the People Operations team with further suggestions and/or comments on how we can become a world-class, Best Place to Work. Here’s to hoping your future continues to look bright!
      2.0
      Apr 20, 2020

      High pressure, PE backed company just wants results ASAP

      Client growth executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast growth, smart branding campaigns, competitive compensation

      Cons

      High pressure. Just care about numbers not people. Cannot trust leadership. Execution into the hospital market is lacking. Seem to buy companies to just buy companies without having a long-term plan for integration. Leadership turnover/revolving door.

      avatar
      Waystar Response
      6y
      Thank you for the feedback. While Waystar is a fast-moving, high-performance organization, we truly want our team members to feel valued. We could not complete our mission of simplifying and unifying the revenue cycle without our talented team members. We are actively investing in all of our leaders to enable them to better engage our team members. We highly encourage leaders to listen to team members’ concerns and to have open and honest conversations, whenever possible. We’re sorry that you did not have a better experience as a part of the Waystar team. If you have any further suggestions or feedback, know that the People Operations department is always willing to lend a listening ear.
      1.0
      Apr 8, 2020

      Leadership is highly focused on peer groups.

      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership is highly focused on peer groups and team building outings. They allow you to learn at your own pace. Working from home two days a week is beneficial.

      Cons

      Benefit package is limited. There is no matched 401k contribution unless you have at least 5 years vested, then it is only half of up to 4%. Paid time off is accumulated at a rate of .625 hours per pay period. That includes sick and vacation time. Although you do get 8 holidays per year there is only one floating holiday per year, and one volunteer day that doesn't roll over to the next year. Leadership should not over complicate simple matters. Why would it be so difficult for someone who is a tram lead to accept a client request to speak with a supervisor? Training should include benefits and usefulness of upsell opportunities.

      avatar
      Waystar Response
      6y
      We’re happy to hear that you enjoyed the culture and our focus on strong teams that we’ve worked so hard to build here at Waystar. Thank you for the feedback on the areas in which we can improve, those will be shared with the appropriate leaders to review and consider. Please note that our 401k vesting is over three years and a portion is vested every year, starting after year one.
      Viewing 472 - 474 of 527 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 549 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.