Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 549 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 32 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 22 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Compensation is a little lower than the competition." ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (527 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews

5.0

Jun 16, 2025

Great place to work!

Solution analyst

Recommend

CEO approval

Business Outlook

Pros

Great culture and team. Everyone is so helpful. Awesome benefits

Cons

I can’t think of any cons

Waystar Response

11mo

Thank you for recognizing us as a great place to work! We strive to provide a positive team member experience across the board, including a great workplace culture and desirable benefits. We appreciate your post!

3.0

Jun 11, 2025

Pay Should be Increased

Solution adoption consultant

Recommend

CEO approval

Business Outlook

Pros

Waystar offers a collaborative work environment with smart, supportive colleagues. The company provides solid training for new hires, and the tools and products are genuinely valuable in the healthcare RCM space. Leadership is approachable, and there are frequent opportunities to get involved in meaningful projects.

Cons

While the experience and exposure are great, the compensation doesn’t reflect the level of responsibility or intensity of the workload—especially for roles in implementation and client-facing functions. It’s common for consultants to manage multiple complex projects at once with tight deadlines and high expectations, yet salaries remain below market average compared to competitors and similar healthcare tech firms. This can lead to burnout and high turnover, especially among younger team members or those early in their careers.

Waystar Response

11mo

Thank you for posting! We highly value the support and experience of our team as well as the opportunity for individuals to thrive while advancing our mission of simplifying healthcare payments. We consistently leverage market data, salary analysis, and quarterly performance incentives for our client operations team to stay competitive and meet the needs of our team members. Please reach out to your direct leader to help prioritize your workload if needed!

5.0

May 13, 2025

Nice Place to work

Advance application engineer

Recommend

CEO approval

Business Outlook

Pros

I worked there 3 years and didn't felt rushed.

Cons

Working remote and not working with others

Waystar Response

11mo

We know that a great place to work balances day-to-day productivity with sustainability. We also continue to enhance our distributed team member experience and recently held a town hall in Kansas City for team members that live near the area to stay connected across locations that aren’t central to our basecamps! Thank you for your review!

Viewing 73 - 75 of 527 Reviews

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Jobs at Waystar

Clinical Product Consultant - CDI

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CDI Clinical Performance Auditor

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Clinical Product Consultant - Utilization Management

Remote

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Inpatient Coding/Clinical Data Specialist

Remote

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Enterprise Rules & Edits Analyst

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