Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 549 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 32 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 22 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Compensation is a little lower than the competition." ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

527 reviews

4.0

Mar 5, 2025

So far a very engaging workplace

Sr specialist db & application administration

Recommend

CEO approval

Business Outlook

Pros

Allowed to be creative on how to tackle and solve problems. Have been given the opportunity of learning so many techs in such a short time.

Cons

We are not that many, thus always busy busy busy.

Waystar Response

1y

A culture of innovation is where Waystar thrives, especially with our audacious goal of simplifying healthcare payments. We have recently launched our Leadership Capabilities pyramid that will help team members grow in their role; please review this with your direct leader and let them help you prioritize your workload. Thank you for your review!

3.0

Mar 3, 2025

Great work-life balance

Applications engineer

Recommend

CEO approval

Business Outlook

Pros

There is room to really make an impact and learn a lot and great work-life balance

Cons

Pay is lower than big name companies

Waystar Response

1y

We appreciate hearing when team members feel connected to our mission and culture, and they are the reason we continue to make such a big impact in the market. We continually leverage salary analysis and market data to provide a comprehensive total rewards package for our team. Thank you for posting!

5.0

Mar 3, 2025

This Company is the Best of the Best

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hiring and Recruiting experience= best experience I've had a company so far Onboarding= Seamless process/Organized New Hire Orientation (AKA Waystar Welcome)- 3 days in Person at our Kentucky basecamp, by far the best orientation I've ever been to. We learned about the Company/Values/Vision/Benefits/Teams, had meeting with our Leadership, fun activities=Best in Class Experience Culture=Incredible! People=Kind, talented, engaging, welcoming Benefits= First in class-fertility/adoption assistance, incredible paid parental leave, HealthJoy, Personify, The talent here is incredible! I feel so lucky to be apart of the Waystar team.

Cons

None at this time, I've been so impressed.

Waystar Response

1y

Thank you for recognizing our amazing culture and team. We value an environment where every team member can thrive, both personally and professionally, from “day one”!

Viewing 91 - 93 of 527 Reviews

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Jobs at Waystar

Project Scheduling Coordinator

Enrollment Support Coordinator

Client Success Manager

Business Intelligence Analyst

CDI Clinical Performance Auditor

United States

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Waystar

Waystar reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

So far a very engaging workplace

Great work-life balance

This Company is the Best of the Best

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