Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 549 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is very helpful and wants you to succeed." ((in 24 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 15 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "I left Waystar due to a vague RTO plan, lower than average compensation, and limited opportunities to work with new technology." ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (527 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews

2.0

Apr 26, 2024

Bait & switch

Enrollment support specialist

Recommend

CEO approval

Business Outlook

Pros

Great company benefits & values… they are buying up everyone.

Cons

…they forget their values. What works for one isn’t for all. Management plays favorites and will have different rules for different workers. Department will be under guidelines to go in to the office, yet your own leadership is out of state and doesn’t show up in office ever. Result is a waste of time being in office and still on Teams or Zoom Meetings. If you know your role, you will get more work from those who don’t. Instead of letting go of ones that don’t pickup the job, they assign them easier work. Although they are absorbing companies, those grandfathered in my purchase have better benefits from WAH to pay.

Waystar Response

2y

Thank you for your feedback. We hope you were able to address your concerns with your direct leader or Strategic Business Partner during your time here. Workload, management, and team member satisfaction are extremely important to us. If you’d like to discuss this further, please reach out to peopleteam@waystar.com

3.0

Apr 17, 2024

Good products

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Product offerings is well received in the market

Cons

Just a number on sales team

Waystar Response

2y

Thank you for your review. We strive to prioritize a positive team member experience as we meet market needs. It is important to us that our team members feel valued.

4.0

Mar 27, 2024

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good work/life balance, ability to work from home some days, good culture

Cons

compensation low, not a lot of room for growth

Waystar Response

2y

Having balance is so important to our work experience, which is why we strive for our team members to have flexibility. We also analyze market data and benchmarking to inform our compensation and benefit plans. Please reach out to your direct leader or Strategic Business Partner if you have questions about career development. Thank you for posting!

Viewing 148 - 150 of 527 Reviews

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Jobs at Waystar

Project Scheduling Coordinator

Enrollment Support Coordinator

Client Success Manager

CDI Clinical Performance Auditor

Waystar

Waystar reviews

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Bait & switch

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