Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 549 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great benefits and holiday schedule." ((in 36 reviews)); "great people to work for and with." ((in 35 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 24 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 22 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 15 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 3 reviews)); "I would rather have standard PTO so I don't feel guilt over taking time off." ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews

5.0

Mar 17, 2024

good work culture

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good Work culture Great Swag management trying for more communication with employees below

Cons

Growth sometime limited PTO not the industry standard

Waystar Response

2y

Thank you for recognizing our great culture and leadership. We provide a comprehensive benefits package, which evolves based on the needs of our team members. Please reach out to your direct leader or Strategic Business Partner to discuss concerns around career growth.

4.0

Mar 14, 2024

It All Depends on Your Team

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Work life balance is basically guaranteed Still able to work from home even as they reopen the in person offices Work is diverse so it doesn’t get boring

Cons

If you end up with a bad manager you’re screwed over Upper management is completely out of touch They’d rather give you a hat than a bonus

Waystar Response

2y

Flexibility and meaningful work are important to us – we appreciate your feedback. If you would like to speak more about your experience, please reach out to peopleteam@waystar.com

3.0

Mar 14, 2024

Waystar employment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good onboarding process, employee-focused, lots of opportunity to grow, great teamwork, catered lunches on wednesdays,

Cons

i'm always a big proponent of unlimited PTO, wish they had that, compensation could be better

Waystar Response

2y

We work hard to provide an exceptional team member experience! We leverage benefits benchmarking and market data to create a comprehensive benefits plan for our team members. Please contact your direct leader or Strategic Business Partner if you would like to discuss further.

Viewing 151 - 153 of 527 Reviews

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It All Depends on Your Team

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