I’d like to share my experience and I’ll let you judge how good or bad it’s been up to this point. So I started at this company a little over a year ago in a customer facing role with a title along the lines of “Support.” Long story short that job ended up being a glorified receptionist job where half of my “troubleshooting skills” were spent slacking people who did own their accounts well enough or didn’t call their client when they were supposed to. Management did see that our team was virtually useless so we all got laid off in a “company restructuring” where we were offered an ultimatum: move over to the actual support department with the “same workload” under different management for 19$ and hour (coming from salaried at $42.7k per year) OR take a severance check and say your goodbyes. The management in support could not have sounded more desperate to hire me, asking me questions about “how would you like to move into product management?? We can get you there if you take this job and move up for the next few years.” Such a prison sentence could not sound less appetizing. After only being there for 4 months and already fed up with the anguish ridden customers and poor internal communication I took the severance and dropped off my laptop. IT cut off my messaging access merely seconds after me making my decision so basically I just dropped off the map for everyone although they were made aware that the team was “moving to support.” Due to my network and having connections within the company. I was offered the chance to return to Weave. I figured I’d try and give them a second chance, after all I’m always open to the possibility that I started off on the wrong foot. So here’s my experience in coming back: I was interviewed one time for the position I’m in now. This more or less ended up being just a casual conversation about “how have you been??” Rather than determining my skills/ability to fit the role. During my interview it was made extremely clear that the job I’m applying for would very quickly become a thing of the past but not to worry because this team would be moving to a role that’s (arguably) less desirable or be promoted to a team I specifically cannot work on because of nepotism policies. Please ask yourself how seriously you’re supposed to take a job that you know is going to come to an end within 6 months of starting. In this same interview it was recommended that I ask for a specific starting rate given my previous experience - sure why not right? Sure enough I was sent an offer letter and there was lot of excitement built up around it in hopes that I’d sign the agreement without reading it. Upon inspection, had I signed I would have been shorted about 5 grand a year. Nice try! I still didn’t get the amount I was TOLD to ask for but we came to a compromise and I eventually got the starting pay I originally requested by taking advantage of the pay increase that comes with the L&D that they ended up doing away with. Lastly I think it’s worth noting that their internal communication could not be more horrendous. I work with phones specifically but I’m in 70+ slack channels, most of which only see 1-2 messages per month. Everyone abuses mentions so you get 20+ notifications daily about things you have no knowledge about and are completely irrelevant to. We have guru which acts as our knowledge base but it’s huge and there’s so much information that I think employees just get overwhelmed with it all and don’t read it. The irony of that is that it’s all there front and center to avoid asking the same questions over and over. Everything you’ve read about “people not employees” being fake is completely true. This company does have a toxic positivity problem where no one has the guts to call you on something. So as a result process get skewed and it’s all smiles and “it’s okay we’ll get ‘em next time!” I work closely with someone who constantly creates extra steps in my day to day and I’ve expressed it to management numerous times and nothing has been done about it. When I came back to this company all of my accounts just got recycled meaning they held on to all of my stuff for whatever reason so the first thing I saw on slack was all of my old teammates saying their goodbyes. Nice. This is a long one so thanks for the read. TL:DR they’ll try and short you on pay, customers suck, internal communication is garbage, toxic positivity is prevalent, just don't bother with this headache .
