WebPT reviews

2.8

36% would recommend to a friend

(366 total reviews)

Andrea Facini

40% approve of CEO

34% positive business outlook

WebPT has an employee rating of 2.8 out of 5 stars, based on 366 company reviews on Glassdoor which indicates that most employees have an average working experience there. The WebPT employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

366 reviews
2.0
Feb 22, 2021

Not what it used to be

Recommend
CEO approval
Business Outlook

Pros

The people. Almost everyone seems to care about one another. The members (customers) who are genuinely trying to make the world a better place.

Cons

The office politics. People get promoted, sometimes to an entirely different department, without the position ever even being posted. This means the people who play into office politics move up while more experienced and equipped people continue doing the job they're tired of. Then people quit and are surprised. Work from home has caused all culture to be lost. Work is just that: Work. No more fun activities or emphasis on community. Turnover rate is crazy and you don't know anyone on your team as they've all been hired post COVID and no effort is made to bridge the gap between new hires. Pay is below average for basically all positions. Speaking of pay, leadership will outright tell you not to tell other people how much money you're making so no one knows when they're being paid less than they deserve, which is often. The CEO makes big promises to big companies to get them on board with the products and then the Dev team tries to keep up but they can't. People are constantly mad at the product and nothing is fixed quickly enough to make people happy. Every release seems to break something new and there are things that have been broken for years that just don't get addressed. Headcount. Basically every single team is understaffed. Everyone is doing the workload of 2-3 people. People are constantly working over 40 hour weeks because Phoenix employees are salaried and there a general understanding that if something needs to be done, it's done regardless of when your shift ended. Benefits. WebPT stopped matching 401ks almost a full year ago when COVID started and have yet to start up again. Having company wide standups, one of which one was hosted when the CEO was on a long international vacation in the middle of COVID, which show your employees that the company is doing pretty well financially while simultaneously not matching 401ks does NOT show you care about employees. Hiring. I no longer recommend WebPT to friends/family. In part because I don't love the company anymore but also because the process is bad. People apply, get a phone interview and then no one ever contacts them again. It's embarrassing to have people you know ask what's going on with their apply and having to tell them the company you work force just doesn't respect them enough to let them know they aren't getting that interview they promised.

avatar
WebPT Response
5y
Thank you for taking the time to provide detailed feedback. WebPT is committed to strengthening the organization as we grown. Career growth within the teams is on the rise. Promotions and transfers are encouraged throughout the organization. Employee referrals account for many of our new hires. WebPT incentivizes employees to refer a candidate for a posted position. Once a candidate applies, the talent team will provide updates directly to the candidate to ensure confidentially. We appreciate your feedback. Thank you
1.0
Jun 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay can be good, depending on popularity. Also, the yearly Christmas party are pretty fun with open bar and catered food.

Cons

Transparency- An employee of our team ended up quitting and management never even mentioned it to us, knowing that it would negatively affect the team requiring us to put in the extra work since we were down a body. Keep it mind this happened multiple times. During our weekly meetings that are constantly saying how transparent they were but never kept their word. We had to find out through the company gossip. Structure- Processes aren't throughly thought-out and support is ALWAYS doing everyones job. It is not their job to pick up the slack for everyone else. The amount of miscommunication there is exhausting, which is why employees walk out and end up leaving without a 2 week notice. Of course all companies change but they try to lure prospect employees in by the "cool, fun atmosphere" with ping-pong, unlimited PTO, nerf guns but the cool and fun environment has diminished. Equality- The hardest workers are still stuck in the same position. They say they are too valuable to lose but in reality its a popularity contest. The process was that you are supposed to be with the company 6 months before being eligible for a promotion but they ended up promoting a person that was there less than 3 months over seasoned employees that were there 6 months to a year. Confidentiality- HR works for the company and NOT for the employees. They do not have the employees best interest and if a real issue arises (which plenty have) nothing will come of it. Whether it be a racist, homosexual, inequality, remark or situation. There is no sense of confidentiality. Heidi is notified of what you had discussed with HR so beware. Management- VP is so arrogant, racist, homophobic and has upper management walks on eggshells. If you go against his idea or process, suggestion you will slowly be forced out.

2.0
Nov 3, 2023
Recommend
CEO approval
Business Outlook

Pros

- A few colleagues within the RCM department are great to work with and supportive. - The company used to have a positive work culture.

Cons

- The RCM department is in disarray with frequent workflow changes and lack of communication. - Jobs are being outsourced to India, resulting in uncertainty for American employees. - Reporting and analytics tools are unreliable and confusing. - The company uses arbitrary metrics that do not accurately reflect productivity or AR. - Compensation is uncompetitive and does not match industry standards. - Employees often feel micromanaged. - Lack of transparency from leadership regarding major changes. - Initial promises of job security were broken when workflows shifted, leading to job insecurity. - Managerial and directorial behavior can be unprofessional and cliquey. - The recruitment team lacks professionalism and responsiveness.

Viewing 19 - 21 of 366 Reviews

Glassdoor has 370 WebPT reviews submitted anonymously by WebPT employees. Read employee reviews and ratings on Glassdoor to decide if WebPT is right for you.