WebstaurantStore reviews

3.4

44% would recommend to a friend

(519 total reviews)
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David Groff

71% approve of CEO

47% positive business outlook

WebstaurantStore has an employee rating of 3.4 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WebstaurantStore employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

519 reviews
5.0
Jan 16, 2018

Great company, nothing like it around!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fast paced, innovative, empowers employees, fun work environment, rapid growth, feels like a west coast job in PA. There really is endless opportunity if you have the desire to grow! Many of the negative reviews cite things like "vague goals" or have issues with the "create your own path" mindset. For certain people this can be frustrating as there is no traditional/old-fashioned "escalator" growth path where people are simply rewarded for pedestrian work and accruing tenure. If that is what you are looking for, probably stay away. In my few years here I have seen the creation of countless new job titles and new departments, all of which were carved out by people who didn't just "get in line" and wait for an opportunity to be spelled out for them, but by people who had the creativity, passion, and drive to succeed. The people who succeed the most (and the soonest) are those who are motivated by the freedom to take your career success into your own hands, not wait for handouts or explicit micro-managed instructions. If you are highly motivated and want an innovative environment where growth and success are truly based on contribution/creativity, and you truly want to grow and improve professionally, you will likely thrive and enjoy this environment.

Cons

Not for people who prefer tenure-based growth. Company is growing rapidly so you need to be adaptable to change

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WebstaurantStore Response
8y
Thank you for your review! WebstaurantStore is happy to hear such good feedback.
1.0
Jan 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Coworkers are awesome people, you will definitely find friends and enjoy getting to know everyone. The salary is competetive and the hours are standard office hours.

Cons

This is not a good long term job opportunity. Although your immediate manager will constantly talk about growth the reality is that unless you are in the main location in PA there is very little available to you. They consider growth to be personal growth, such as book clubs or training on how to handle conflict. This is educational and definitely "growth" - but it does nothing towards a promotion, raise, or additional job perks. They gaslight and retain employees by vague promises that jobs are available you just have to work harder and represent the culture better. It is a never ending disappointing cycle that will ultimately leave you emotionally and mentally drained. This company uses the term "culture fit" like a weapon to get rid of employees with otherwise great job performance. It is intentionally ambigious without clear, measurable expectations. You will see this company portrayed as a great place for young people to work, the truth behind the advertisement is that you will enjoy it short term only. It is a college graduate's first "real" job. It is fine as a stepping stone into your actual career only. The workload is very heavy, often tedious, and the customers you work with are extremely rude. There are several cons which lend a hand to the high turn over in this department.

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WebstaurantStore Response
8y
Thank you for your feedback! We are committed and continuously strive to create a culture that promotes growth and positive experiences for our employees. We seek to promote a culture of professionalism that upholds the pillars of our culture through professional development trainings and incorporating technology. It is our hope that through these mediums, this provides a platform for employees in all parts of the company the opportunity to grow and collaborate with one another. We encourage you to express your ideas or any concerns with your managers.
1.0
Jan 5, 2018

Avoid Customer Solutions

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most coworkers are great people to be around.

Cons

To say they take advantage of employees is an understatement. As many on here have stated, the company managers offer purposely ambiguous goals with no clear objectives for advancement other than "make your own path." This means you will never receive a new title or duties unless they want you to regardless of how hard you work or how good your "numbers" are. There are "favorites" that receive preferential treatment when it comes to advancement or "growth" as they call it. The customer service position is a dead end job. It's like they try to hide that fact from a continuous stream of college graduates looking for their critical first job experience with a flashy public instagram account advertising alcohol at work, outdoor sports while on the clock and other things that supposedly make a workplace fun. I'm sure their response to this will probably be with some sort of explanation regarding how they only promote employees that go "above and beyond" and protect and maintain their "culture." Avoid any places that say those things.

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WebstaurantStore Response
8y
Thank you for your feedback! I am sorry to hear that this was your experience as an employee. Our philosophy and culture is to reward and invest in an employee for their hard work and contributions. Expectations and growth are discussed regularly with managers and it is their job to provide resources, direction and expectations. If expectations are ever not as clear as they should be, they will always be clarified when asked. If there are concerns with their manager, these concerns can be discussed with that manager directly or through other outlets provided by WebstaurantStore.
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Glassdoor has 566 WebstaurantStore reviews submitted anonymously by WebstaurantStore employees. Read employee reviews and ratings on Glassdoor to decide if WebstaurantStore is right for you.