Pros
Doesn't feel like a call center. The ability to manage yourself for the most part (unless you are stuck with a supervisor who likes to breathe down your neck and micro-manage).You can make a lot of judgement calls yourself in regards to customer accounts without having to ask for permission. Free catered lunches everyday from restaurants like Sauce, Pita Jungle, etc. Free snacks available at all times. The HQ for weebly is in SF, developers and product managers do come out every once in a while to speak directly to customers on the phones to really get a feel for what the customer support teams deal with on a daily basis and attempt to implement changes to make the customer experience easily, as well as the agent's job.
Cons
When I first started working here, it seemed like the coolest workplace. Employees were permitted to watch Netflix while working- if it didn't get in the way of them doing their jobs- and movies would play on screens throughout the center. I believe things like this are what really set Weebly apart from other companies. They truly seemed to care about the happiness of their employees. After a few months, all of this stopped. The company preaches about "radical respect" and being as transparent with employees which for the most part is true but there was a notable shift in focus. Leadership buckled down and started monitoring people more closely, a "negative" glass door review was posted by an employee and HR began pulling people they suspected of writing it into a room to ask them to revise the post. The people that were pulled in to speak to HR were the people who had confided in them regarding issues they were having at work or things that made them unhappy. Leading everyone to believe that speaking up would just put a target on your back. Also, this is a sales job. Every two weeks you are expected to meet a certain number in order to be considered in good standing which compared to other companies in the same industry, the sales are relatively reasonable and attainable. But within the last month, the leadership team announced to agents that the "minimum" number for the sales expectation was going up- effective immediately. Super horrendous as they decided to make this known five days into the 10 day pay period. Completely unprofessional. PTO policy is also really terrible. They justify giving such low PTO because its such a small center and we "need to be available for our customers whenever they call" - the lack of staffing should not be taken out on the current employees that work there. Hire more people so you don't have 45 minute hold times every day.
