Werner Enterprises reviews

They don't have any processes set in the global Mexico division ( freight forwarding). The finance division wants to handle the biz from the inside to the outside and their measures are no flexible for the customers. Some of the senior management wants to handle the biz I the same way of the trucking company and this is not working The operations Mexico team they don't have any experience and the way to handle all the operations are the way they have been trained that is completely wrong as some of the practices they have been managing are not part of the industry or the makert practice. They are not well experience or at least more knowledge of the industry. Either they aren't opened to the changes and to learn best practices, all the time their answers are "this is the way we have been doing in the past" The supervisor's in charge are not offering solutions to the customers and neither they didn't trained or give mentoring to the their teams as all the times they execute all the tasks instead of them. They are not solver problems. They have lack of export movements ( air and Ocean) and the few ones they had and the suppliers they use to move the freight ones are not the correct ones a safe they have extended transit time. Lack of knowledge of the air product ( import and export). They don't have any market presence and buying power in the freight forwarding industry When a trucking supplier is delayed and is not arriving on time to the service that has been requested is not allowed to ask or to request an explanation about the bad service or about the deviation in the process even your customer is pushing Werner GL about solutions, alternatives etc. It's sadly to realice that is more important and they give more importance to the opinion of their suppliers than giving support or give the doubt benefit to their employees.