Does West Pharmaceutical Services pay their employees well?

According to anonymously submitted Glassdoor reviews, West Pharmaceutical Services employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at West Pharmaceutical Services. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at West Pharmaceutical Services?

63% of West Pharmaceutical Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated West Pharmaceutical Services 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at West Pharmaceutical Services?

Production Operator (78) , Machine Operator (23) , Engineer (11) , Intern (11) , Module Operator (11) , Operator (11) , Software Engineer (11) , Production (10) , Project Manager (9) , Quality Engineer (9) , Senior Solutions Architect (9) , Associate Scientist (8) , Manager (8) , General Operator (7) , Associate Software Engineer (6)

What are the pros of working at West Pharmaceutical Services according to real employee reviews?

"Some really great people and talent mixed in with a lot of mediocrity." ((in 76 reviews)); "Good benefits and independent working as well as team." ((in 51 reviews)); "pay is good and hours arent bad" ((in 50 reviews)); "Development and good salary" ((in 21 reviews)); "Good work life balance" ((in 20 reviews))

What are the cons of working at West Pharmaceutical Services according to real employee reviews?

"Bad management high turn over rate" ((in 60 reviews)); "Long hours and perhaps not best" ((in 26 reviews)); "Poor leadership." ((in 15 reviews)); "Priorities have no consistency, which isn't too abnormal, but upper management is overly reactive and it's pretty clear they see you as a working pawn and not a real person in the way they treat last" ((in 9 reviews)); "No career progression and difference in pay checks to employees doing same job" ((in 8 reviews))

What are employees saying about West Pharmaceutical Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about West Pharmaceutical Services layoffs and their outlook for job security at West Pharmaceutical Services in 2026.

What are the top reviewed West Pharmaceutical Services locations?

Exton , Scottsdale , Tempe , Jersey Shore , Kinston , Saint Petersburg , Phoenix , Kearney , Walker , Grand Rapids , Williamsport , Clearwater , Lionville , Philadelphia , Saint Pete , Saint Petersburg Beach , Cidra , West Chester , Washington , Wayne , New York , Muskegon , Knightdale , Frankfort , Cincinnati , Irvine , Hartford , Manhattan , Lock Haven , Lansdale

West Pharmaceutical Services reviews

3.6

63% would recommend to a friend

(784 total reviews)

Eric M. Green

73% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.7

Compensation and benefits

3.4

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

2.9

Senior management

West Pharmaceutical Services has an employee rating of 3.6 out of 5 stars, based on 784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The West Pharmaceutical Services employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

784 reviews

1.0

Jul 26, 2019

Out of Touch CEO

Corporate communications specialist

Recommend

CEO approval

Business Outlook

Pros

Beautiful building and coffee bar on premises

Cons

You will not find a company in greater disarray than West. Herman West must be rolling over in his grave. I never thought I would work for another employer for the rest of my professional career after landing a job here. Five years later, the entire leadership team was replaced and now I can’t find another job fast enough. The former CEO, Dr. Morel, was one of the greatest people I’ve ever had the pleasure of knowing and working for. He never hesitated to put employees first. He knew me by name, knew my Starbucks order (and always insisted on paying for it), and was nothing but a gentleman. The new CEO? The only time I’ve ever seen him is when he puts on the show of a quarterly employee forum and makes awful dad jokes. He couldn’t be more out of touch with the people that have made this company what it is. Show some poise, common sense, and intelligence. We, the employees, are smarter than you think and don’t need to be fed your BS while you attempt to pull one over on the investors to increase our stock price. We all know that’s all you care about. Please, for the love of all that is good in this world, get rid of this so-called “leadership” team. What can we do to bring back the former CEO???

West Pharmaceutical Services Response

6y

Thank you for taking the time to post your review. We appreciate that the company has gone through a period of change in recent years, and while change is never easy, it’s critical to our long-term growth and continued success as a company. As an organization grows, it’s challenging for senior leadership to get to know all employees on a personal level. West currently has approximately 7,700 team members across our global network and we encourage open and honest feedback from our team members through a number of channels available to them. For example, we launched a company-wide employee engagement survey in 2017 and a number of new initiatives were implemented across our sites in direct response to the feedback received. Follow up pulse surveys have been issued to check in on our performance and ensure we continue to improve. It is disheartening to hear that you wish to leave West, however, one must be passionate about what they do each and every day, and if you are not, then you will be dissatisfied, and your work will suffer. In those cases, sometimes it is actually in the best interest for someone to leave a company. I would be very open to meeting with you to discuss your concerns and invite you to contact me directly. However, if you feel you would prefer to move on, then I respect your decision and wish you well in your job search. Annette F. Favorite Senior Vice President and Chief Human Resources Officer

2.0

Aug 21, 2015

Great Place for The Lazy & Talentless

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work-life balance. Steady, stable company that takes care of its people when they fall on hard times. Casual setting. Dominant in the market, so there is a bright outlook.

Cons

Compensation leaves much to be desired. While the senior level management is very strong, most middle managers are clueless. Most projects and initiatives are never completed, yet the company continues to churn out profit - meaning the initiatives were probably never important in the first place. If another company that actually understands supply chain/operations and how to effectively invest its capital enters the market, they will absolutely crush West.

1.0

Jan 15, 2021

Don't Work Here - Especially If You're a Minority

Production assembler

Recommend

CEO approval

Business Outlook

Pros

Paygrade is pretty good, nice building and worksite

Cons

Where do I begin, oh yeah, racism and some hidden microaggressions. I've quietly dealt with a group of dudes that would make comments behind my back as if I didn't hear them, playing it off as if it was a joke. Then you have some other employees gossiping behind your back as well, mind you I don't personally know those employees. Dealing with that messed up my mental health, in turn, made me not want to attend work at all. Reading two reviews on West Pharmacuticles, here in Scottsdale, about the discrimination they received proved my point entirely.

West Pharmaceutical Services Response

5y

Thank you for sharing your feedback. We are very disappointed to learn of your perception of racism at West. West has zero tolerance for racism, discrimination, hate or violence of any kind and are committed to creating and maintaining a workplace and culture where all team members feel respected and are treated fairly with mutual respect for one another. Disrespectful or discriminatory behavior is not acceptable nor tolerated. We strongly encourage any team member who feels this is not the way we are operating to immediately reach out to any member of leadership, Human Resources or the Compliance and Ethics Office to share their concerns. All team members also have access to the Integrity Helpline where they can report their concerns anonymously if they choose. Annette Favorite Sr. VP and Chief Human Resource Officer

Viewing 19 - 21 of 784 Reviews

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