Westgate Resorts reviews

3.3

55% would recommend to a friend

(977 total reviews)
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Jim Gissy

60% approve of CEO

45% positive business outlook

Westgate Resorts has an employee rating of 3.3 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Westgate Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

977 reviews
5.0
Feb 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Competitive Pay, Benefits, and Working Environment; Great GM & Bosses! Great Place to Work for Women!

Cons

We used to have sub-par health insurance, but the employees told the owner of the company and he changed it for us. That used to be the only con. Now that con is gone.

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Westgate Resorts Response
5y
First, thank you for your review. Your honesty and enthusiasm for our Westgate Las Vegas team is fantastic! We are proud to support women in the workplace, and, we offer a true entrepreneurial environment where anyone in any position is welcomed to bring their ideas to the table. Dawn Rawle Vice President Marketing, Entertainment & Guest Experience
1.0
Jun 1, 2018
Recommend
CEO approval
Business Outlook

Pros

The timeshare sales reps get an awesome free breakfast and lunch buffet every day.

Cons

If you are reading this and thinking about becoming a timeshare sales rep here let me tell you. You will NEVER EVER EVER make more than minimum wage --$8.25/hr-- working for these jokers. YOU are NOT the exception. This IS what will happen to YOU. Here's the real dope. Maybe 8 out of 10 families they bring in to sell are non-qualified – broke – families almost impossible to sell. Broke families are often tipped off by the guy who reeled them in to lie about their income so they will qualify for the opportunity - and the free gifts. Maybe 2 out of 10 actually have enough money to buy the product. YOU will NOT be assigned those families. They are assigned to the love line - the 20% of reps that always get the money families - the reps who end up closing a deal almost every day. Who are they? The bf/gf or husband/wife of an employee management already values, hot sexy babe reps (yeah you know why), reps with 10 years experience they are absolutely sure won't lose a deal, someone they are grooming to move into management, management's personal buddies, that kind of people. Not YOU. YOU will get assigned the lousy tours – the 80% of families who are dead broke or otherwise deemed by management as impossible to sell (unmarried couples, for example). Broke families will waste your time playing you, acting interested - to move things along quickly so they can say no at the end and get to their free stuff. SOMEONE has to take on all these lousy tours they bring in. Management isn't going to hand over the free gifts to them for nothing, management is at least going to TRY to sell them. And maybe 1 out of 20 of these lousy tours WILL end up signing papers even if they can't really afford it. That is why they need the other 80% of the reps on the floor. To deal with the broke families. If you get lucky and actually sell one of them then your commission will be used to wipe out your minimum wage draw (the money that was drawn against your future commissions) and you will get nothing for your work. Most of the new reps who are constantly dealt these lousy tours end up quitting after three or four months after few or no sales. And that's why the company is constantly looking for more new reps to put on the floor - constantly churning and burning their reps. If you don't quit, management will tell you it's YOUR fault, that YOU are a lousy salesperson. Management will start endlessly abusing you with insults and trivial training tips that have absolutely nothing to do with the fact you were dealt a stack of broke tours. Management will hold firm on the line that "broke tours" is just an excuse that losers use. And eventually they will just fire you anyway as soon as they can get some new sucker to replace you who MIGHT be a bit better than you. Some reps that are a bit better than brand-new do get an occasional sale. Management throws them a money family once in a while because no one else is available who they would rather give it to – or to string the rep along with a bit of hope. Then three months later 2 out of 3 times corporate will tell the rep that the family never finished paying, so the commission is being clawed back out of their checks or reserve balance. Again they get almost nothing for their work. A few years back over 300 sales reps at Myrtle Beach filed a class-action lawsuit proving this company never paid them commissions due. The reps won in court. THEN Westgate counter-sued them individually to try to clawback the money. Do you want to work for a company like that? I think not. Only the love line gets paid here. If YOU aren't on it, you will get your $8.25 an hour and nothing more. Management mouth here is a constant pack of lies to twist gullible minds into buying into this scam. The love line reps know this head-game and play along. There's a good bit of this sort of thing going on at all the timeshare companies. It's just a whole lot worse at this one.

2.0
Sep 2, 2017
Recommend
CEO approval
Business Outlook

Pros

If you like the casino atmosphere, it can be fun to work there. The rooms (only the 40 that are actually converted to Timeshare units) are pretty nice and sell itself and Elvis previously living there is pretty cool. If your good they will favor you and hand select the best yours for you, if your not you get stuck with the WORST tours.

Cons

It's an absolute disfuctional zoo... No one knows what they are doing, they will hire ANYONE even people who come in for another job! The General Manager teaches people how to pitch heat and hand selects tours for her husband. Richard Siegel is the most disgusting person to ever walk this earth and has NO respect for the individuals who make him MILLIONS of dollars! Be prepared to be lined up from worst to best and get screamed at in the morning meetings. They have a $7,000 reserve -- unheard of -- and you NEVER get that money back when you leave! Very unprofessional from the way from people dress to the way they talk and carry themselves. You are a number and easily replaced at any monent. NO benefits what so ever for working there!!!!!!

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Glassdoor has 1,033 Westgate Resorts reviews submitted anonymously by Westgate Resorts employees. Read employee reviews and ratings on Glassdoor to decide if Westgate Resorts is right for you.