Wren Kitchens Kitchen Designer/Sales Associate reviews

3.3

55% would recommend to a friend

(721 total reviews)
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Tofiq Malik

61% approve of CEO

52% positive business outlook

Kitchen Designer/Sales Associate employees have rated Wren Kitchens with 3.3 out of 5 stars, based on 721 company reviews on Glassdoor. This indicates that most Kitchen Designer/Sales Associate professionals have a good working experience there. Wren Kitchens is rated in line with the average (within 1 standard deviation) by Kitchen Designer/Sales Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

721 reviews
2.0
Jan 16, 2016
Recommend
CEO approval
Business Outlook

Pros

if you are willing to work more than 60 hours a week you can earn very well. The top earners earn over £100k. It's a secure job which might be considered better than being a commission only rep. More suitable for juniors who don't mind the mental kicking that they get every day. They will take on anyone and their turnover is high so as long as you can speak English to any degree you will get a jo.

Cons

Recently brought in the old phones 4 U staff which just doesn't work for kitchens. Don't get me wrong, Wren sell a serious amount of kitchens but the service is appalling and sales people spend half their time dealing with problems. They have a ridiculous compliance system which means that there is a lot of pressure to do paperwork within time frames that are not realistic so often it is wrong. The pressure is constant and unnecessary. You will be expected to pick up 10 leads a week based on 40% conversion rate but if your conversion rate is 85% as mine is you just don't have the time. They are unable to treat anyone as an individual. The managers tread on eggshells all the time as the bullying mentally pours down from head office.

5.0
Mar 10, 2015
Recommend
CEO approval
Business Outlook

Pros

I can honestly say that I feel proud to work for Wren and fully believe in what we do and how we do it. We are made in the UK and still family owned and run. We value customer service above everything else and our customers recognise this and love to recommend us to their family and friends. Our showrooms stand out from the crowd and atmosphere in here can be electric. Our products are innovative, high quality and market leading. How can you not love selling them and don’t forget if we do our job well we certainly get rewarded.

Cons

If you don't work hard you'll fail

5.0
Feb 9, 2015
Recommend
CEO approval
Business Outlook

Pros

It's an exciting time to work for Wren, with new Showrooms opening throughout the UK this year. Not many companies can boast of being in a position to open so many expensive new premises, and this is due to the fantastic direction the company is heading in. Opportunities for progression are on the horizon, and working here certainly makes me want to be a big part of the future of the company. Being a UK company that manufactures all it own products in the UK speaks volumes about the ethos here. We believe in our proposition and the execution of our vision is tireless. Not only will the company be opening new Showrooms in 2015, but existing Showrooms will be re-vamped to accomodate the great new Bathroom and Furniture ranges. Wren really will be a one stop shop for the UK home improvement enthusiasts, under one roof you will be able to find everything you need to make your dream home. For me that is a massive benefit of working for such an exciting company, who want to move forward and build a strong brand that people know and can trust. The company have invested heavily in the product development, the 3D planning software we use and the overall structure of how we run as a company. Constantly seeking feedback on how we can improve from the people who can implement the changes on a daily basis, the employees. Whether it be our delivery drivers, our factory managers or the designer in store, we are all encouraged to have a say in what matters. I have worked for many established companies in the past, who make decisions on their operations based on what "research" tells them. At Wren your opinion and ideas are valued, and where possible implemented. Ultimately working here makes you feel part of "something bigger", which sounds cliché, but when you see all of our factories here in the UK and you go and visit a customer after their new kitchen has been fitted it really fills you with pride.

Cons

I can honestly say that I can't think of anything negative, of course there are bad days as with any job. The only thing holding us back is the number of people that don't know about us and what we can offer, however the reason for this is to make sure our expansion is steady and manageable and we can maintain high standards.

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Glassdoor has 2,613 Wren Kitchens reviews submitted anonymously by Wren Kitchens employees. Read employee reviews and ratings on Glassdoor to decide if Wren Kitchens is right for you.