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      Xero

      Engaged Employer

      Xero reviews

      3.5

      59% would recommend to a friend

      (1,638 total reviews)
      avatar

      Sukhinder Singh Cassidy

      51% approve of CEO

      44% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.4

      Culture & values

      3.1

      Career opportunities

      2.9

      Senior management

      Xero has an employee rating of 3.5 out of 5 stars, based on 1,638 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Jun 25, 2021

      Great potential, US portion of business not true to their values.

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, good benefits, progressive workplace

      Cons

      Upper management is unaware of lack of human values from mid-management and below. Individuals are used up, put in bad situations, have to endure verbal abuse for the sake of potential advancement. These individuals are protected from consequences overall. A culture of retaliation exists as well if people say anything that is not towing the company line.

      avatar
      Xero Response
      4y
      Thank you for sharing your review. We work hard to champion our values on every team and we’re sorry to hear this isn’t your experience and you don’t feel like you can properly share your feedback. If you don’t feel comfortable talking with your People Manager, we encourage you to connect with Jana Galbraith, Director of People Experience - Americas, so we can address your concerns in a way that you feel heard. Thank you again for sharing this valuable feedback with us.
      2.0
      May 14, 2019

      Challenging for US leaders and teams

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The potential for business growth in US

      Cons

      CEO's lack of trust in US-based leaders and teams Decisions made by people who don't understand US market

      avatar
      Xero Response
      7y
      Thank you for your review of Xero. The Americas team remains integral to Xero's over all mission and success. Our leaders here are empowered to make decisions and work closely with global leadership to achieve alignment. Please reach out to me directly to discuss any concerns or limitations you feel you may have around your ability to do great work. -Andy Burner, VP People & Business Operations
      3.0
      May 1, 2017

      Fast growing, probably too fast. Great place to work but becoming corporate.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture is incredibly friendly, and for the most part processes have been hammered down and kinks worked out.

      Cons

      Paid well under market rate, at least in the Customer Experience department. The company is also growing very fast, and every day feels more and more corporate. I've heard the CEO say since the day I started that he doesn't want things to become corporate, but I'm watching it unfold right before our eyes. Middle management has probably been the weakest link as things have grown, not quite knowing how to manage a staff that already knows what they're doing and trying to change a status quo that was working pretty well to begin with. Also not much room for growth in the Denver office, almost every job is over in New Zealand.

      Viewing 55 - 57 of 1,638 Reviews
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      Glassdoor has 1,731 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.