Xero reviews

Management, particularly middle management is toxic. Since the influx of North American senior management over the last 2 years the culture of the company has completely changed and employees are pretty much treated like cattle. Annual salary increases for supposedly good performance of < 2% are common. Nepotism is rife amongst the new North American management who bring in their buddy's, earning probably double what their southern hemisphere equivalent's are earning and do sfa. There are a lot of people struggling with stress and mental health issues and all management and PX will do is point you to EAP and wellbeing resources rather than address the structural problems causing people to feel this way. Forum's where people vent and highlight things that the company is doing poorly are shut down with Internal Platform Etiquette guides rather than trying to understand the reasoning behind spicy messages where they might actually learn what's really going on at the company. The #human value was dropped in favour of #makeithuman which came at the same time as introducing a new performance framework. The message is clear that you are only worth something to the company if you are performing. There is a veneer of compassion and valuing people as human beings but scratch the surface and you'll find Xero does nothing more than meet their bare minimum legal obligations.

management don't know what they are doing. Product teams in australia are a shambles. People in head office in new zealand seem to have it together except that c-level is a not around at all. Regions are a bit of a joke. no real structure and you have to be in the ceo's favourite group to be seriously considered for any career progression.