You'll be treated like a child by 'managers' barely out of their teens, that haven't got a clue what they're doing and feel the need make up rules on the spot to cover their own backs. They're more than comfortable fabricating stories and throwing you under the bus whenever they feel appropriate. It's sickening watching them get pubic praise regularly, when in reality they're entirely incompetent and failing their teams on a daily basis.
Over the years I've seen many people that were more than adequate in their role get thrown out because someone deemed 'important' just didn't like them. If you're not in the clique, no one cares. You're just an invisible cog in a machine to them, no matter how much potential you might have. If you're not like them, you're not wanted.
There are no opportunities for anyone with a good education and relevant work experience. You'll be bored to death after a few months and feel utterly undervalued. They should be hiring unambitious teenagers straight out of high school if they expect people to stay at Xero based on a poor annual payrise (if you're lucky) and a couple of freebies here and there.
The people that get promoted are those that don't do the basics of their job description. Instead they befriend/flirt with people who can get them a better role and/or make a big point of volunteering to do other stuff whilst others are carrying the team in terms of the important stuff that you're actually being paid to do.
It's painful when you notice a handful of managers even lack basic written and verbal English skills, when these should be two fundamental prerequisites for working in CX. A 10 year old could outshine some of these people's language abilities. Not to worry though, it's not like we have to communicate with customers all day long is it?
Any complaints you have the courage to bring up will undoubtedly be twisted around into being your issue rather than theirs, despite having provided them evidence to the contrary. There's an excuse for everything or more often than not, no explanation given at all. They believe they're too important to need to give others any sort of justification, you're expected to just sit and nod.
Your morals, thoughts and beliefs will be of no value to them. Being a senior or team lead trumps all. They'll only value the spineless individuals are too afraid to stand up for themselves as they know these are the people that can be moulded into what Xero wants them to be.
The company values are all ridiculously contradictory. They're desperate to make people believe Xero is anti-corporate but they're the most corporate company I've had the pleasure of working for. What's even worse is the superior attitude they insist on having over competitors. Don't mistake it for confidence, it's ignorance at its finest. The gloating and poking fun at Sage is unbearable and embarrassing. When did it become uncool to be a gracious winner that displays modesty here and there?
