Yelp reviews

Toxic managers Micromanagement Lying out of touch executives Stressfulll Cold calling Terrible leads Extremely high turn over Unhealthy drinking culture

Where should I begin: Just to paint a picture I was with Yelp for 3 years and left prior to the furloughs and layoffs (willingly). Having operated at the very low end of the spectrum in the beginning of my career to someone who was a top producer month after month you have to learn how to play the game. Managers will leverage their relationships with you as a means of generating revenue. Once you're off the team/terminated/willingly quit/put your 2 weeks notice in you might as well be dead to them. The product is antiquated & the short sale is glorified(your account only has to stay advertising for 50~ hours for you to receive commission). Keep in mind the product will not work for 90% of the accounts you sign up, even with proper onboarding. Top producing reps and managers know the perfect verbiage to set poor expectations and get the sale in to make sure that the managers are generating revenue. However managers are not paid on how many of the accounts retain rather % to quota/target and how many reps retain org wide (not accounts). The best managers know how to use sympathy ( your "why")to increase performance. Expect a 1 on 1 with your new manager asking you why you work at yelp and who you do it for so they can use this information against you in the future. Yelp preaches that it whole heartedly believes in diversity and inclusion.Yelp YoY also publishes a Yelp blog regarding diversity and yet the numbers reflect a disparity in African American/minority hires into management/leadership or rather the lack thereof since 2014. Something I noticed as well that Yelp will not promote top producing bilingual AE's as a means of keeping them in their chairs to produce revenue. They will however play favorites and put reps who brown nose effectively and may not necessarily have the best sales skills/ social skills & consistently look like (have similar backgrounds & literally look like) the directors and office heads across the org. Those who succeed have a strong drink the kool-aid mentality. The best brown-nosers get the best territories which then in turn yields the best revenue and the best opportunity for a promotion as long as you don't fall into the diversity curve(you'll have a harder time trust me). The culture which can be seen as a pro to some and a con to others. If you like drinking and blacking out often this is the place for you (perfect for college kids as Yelp is known as college 2.0). If you're even a little strange/socially awkward you will not thrive at this company. The Scandals include many managers and directors who were forced to leave due to sleeping with reps to help them with promotions. Sleeping with other people in the office is also frowned upon however the office head is married to the mid market head which makes sense somehow. The best reps coincidentally happen to be on their cell phones often to make calls (to use poor language and lie to business owners), then win the trophy and get shouted out by the office head. The following month most of the accounts don't pay and are left on collections. Some reps are very good at using poor language as well as setting good expectations with other accounts to make sure their account retention doesn't go lower than the 8% which is required to not owe money to Yelp as an AE. Some top producing managers also know that their reps are shady selling and turn the other cheek because this means a bigger check for both parties. During my exit interview all of this was mentioned to the office HR head. She just wrote down notes and after checking in with colleagues months after no changes were ever made.