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Zayo

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Zayo reviews

3.5

61% would recommend to a friend

(1,288 total reviews)

Steve Smith

60% approve of CEO

56% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

3.5

Culture & values

3.4

Career opportunities

3.3

Senior management

Zayo has an employee rating of 3.5 out of 5 stars, based on 1,288 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

1K reviews
3.0
Mar 5, 2014

Overwhelmed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent salary, bonus, great leadership with positive attitudes.

Cons

Unable to keep up with the work load. I am trying, but easily become discouraged by the amount of work that keeps coming in. I feel that I have a lot to offer this company and have been given some or little recognition. Better than none I guess. Management is trying to make improvements but seem to all be about being "more efficient". Okay, I get that and completely welcome any new ideas that will make things more efficient. It is a fact that if operations can become more efficient, work load will reduce, but we are completely missing the fact that additional support (i.e. another employee) would allow for progress in other areas that we are falling short in. (i.e. customer support, service, proactive engagement, etc.). I believe in this company, but I just don't know how much longer I can stick it out for us to get things running more smoothly. I know that in some of the other reviews it is easy to say, "talk to management about current issues." I have more than once and do not have any intention to take it any further. Shouldn't have to.

avatar
Zayo Response
12y
Your feedback is very constructive. Please talk to someone about your inability to keep up with work load. As long as you are constructive, you should get a receptive response. Feel free to talk to me directly if you need. RE: personal reach out to customers -- I personally spend a lot of time with a lot of customers, and know my direct report team, and their teams, do as well. This week was typical for me...I met in person with about 10 customers, and talked/exchanged emails with likely 10 more. I would be happy to shed light on this as well.
3.0
Feb 25, 2014

I like my job I don't like the culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I like the people I work with.

Cons

I'm not a fan of the CEO. As others have said, there's a Hollywood career waiting for some if this gig doesn't work out. A scrappiness and passion is missing from the Zayo scene I used to be proud of.

avatar
Zayo Response
12y
Thanks for the post. I'm glad you like the people you work with, but am disappointed you are lukewarm overall about Zayo. I'm happy to spend time with you and get a better understanding of what you are seeing and experiencing. I don't understand the Hollywood or the get a grip comments. I do see Zayo as highly entrepreneurial for its size and scale, with I equate to scrappiness and passion -- the differences between what you are seeing and I am seeing would be helpful for me to understand.
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Glassdoor has 1,383 Zayo reviews submitted anonymously by Zayo employees. Read employee reviews and ratings on Glassdoor to decide if Zayo is right for you.