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      Zelis

      Engaged Employer

      Zelis reviews

      3.3

      55% would recommend to a friend

      (450 total reviews)
      avatar

      Amanda Eisel

      79% approve of CEO

      62% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Culture & values

      3.0

      Senior management

      3.0

      Career opportunities

      Zelis has an employee rating of 3.3 out of 5 stars, based on 450 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zelis employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      450 reviews
      3.0
      Nov 12, 2025

      Company is losing its culture

      Client support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is great but there is going to be a strong push to RTO. IF you get a good manager you feel heard. Company culture IS great currently. You will learn a lot from this role if you rise to the opportunities don't slack off.

      Cons

      While the culture is good. The writing is on the wall that it's quickly going away in the name of profit for the company that you will never benefit from in this role although you are the one making that money. C-suite is doing everything it can to get rid of this role in the US. The clients are not afraid to rip you apart(normal for CS positions) BUT Zelis is going to keep increasing your workload with corporate slop policies from new managerial hires outside of the company.

      avatar
      Zelis Response
      6mo
      Thank you for sharing your perspective. Maintaining our culture and attention on IMPACT Values is a priority as the company continues to grow. We regularly review workloads and policies and encourage current associates to share concerns with the Zelis People & Culture team. Please continue to share your ideas and perspectives through our associate engagement survey which management reviews closely and uses to inform future workplace strategies and investments.
      1.0
      Feb 9, 2024

      Awful

      Bill review
      Recommend
      CEO approval
      Business Outlook

      Pros

      Done at 3 on Fridays

      Cons

      Management is horrible at least in the department I was in. Applied to multiple other areas to transfer and management blocked it

      avatar
      Zelis Response
      2y
      Through our hiring processes, we are committed to finding the best people to carry on our mission and values across Zelis. We are proud of our talent, especially our leaders that work hard to support associates in their professional and personal endeavors. That being said, thank you for sharing your comments- we truly appreciate your thoughts. We strive for continuous improvement and learning and your feedback helps us identify these areas. If you would like to discuss your experiences further, please feel free to reach out to us directly at peopleandculture@zelis.com.
      2.0
      Feb 2, 2024

      Don’t work here

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is nice

      Cons

      Past manager was terrible to work for and with

      avatar
      Zelis Response
      2y
      Through our hiring processes, we are committed to finding the best people to carry on our mission and values across Zelis. We are proud of our talent, especially our leaders that work hard to support associates in their professional and personal endeavors. That being said, thank you for sharing your comments- we truly appreciate your thoughts and are disappointed to learn that you feel your experience at Zelis is not representative of this. We strive for continuous improvement and learning and your feedback helps us identify these areas. If you would like to discuss your experiences further, please feel free to reach out to us directly at peopleandculture@zelis.com.
      Viewing 130 - 132 of 450 Reviews
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      ReviewsZelis reviews

      Glassdoor has 466 Zelis reviews submitted anonymously by Zelis employees. Read employee reviews and ratings on Glassdoor to decide if Zelis is right for you.