Zelis reviews

3.3

55% would recommend to a friend

(451 total reviews)
avatar

Amanda Eisel

79% approve of CEO

62% positive business outlook

Zelis has an employee rating of 3.3 out of 5 stars, based on 451 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zelis employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

451 reviews
1.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

This is a fully remote company, so there's no commute.

Cons

Zelis acquired dozens of US companies over the last 10-15 years, which is fine. But then they did a major re-org and mixed different teams around, which is also fine. What isn't fine is that they did stacked rankings and put the lowest performers into "US support" with India teams. Then once those India teams learned how do to the role, that lower performer was fired. Stay with me here. You're not safe even if you're a top performer. The top performers were moved to a new team as well. Now that they previous tier is done being offshored to India, Zelis is working on offshoring the middle and top performers too. There is no safe job in America for Zelis. They want to offshore everyone. It's not AI taking your job, it is executive decisions by top leadership to replace American workers with offshore workers. This is not India's fault. They are just trying to make a living. I understand that. The issue is leadership taking all these US companies and turning them into foreign companies. On top of that, executive leadership is having an active stake in major software projects that they do not understand. They are constantly changing direction of who is in charge, what team is doing what. Every software developer, engineer, database architect, you name it is not happy with this. We are taking 3x as long to meet deadlines because we have to train offshore teams. There is a ton of in-house knowledge and legacy systems that offshore teams do not know well. And once they do, you will be laid off. Doesn't matter how long you've worked here or how well you did on X team or Y project. If you get acquired by Zelis, start applying for jobs to leave ASAP. Any developer or engineer who leaves is being replaced with offshore, India teams.

avatar
Zelis Response
6mo
While maintaining a strong, stable footprint in the US, Zelis established operations in India to deliver value for clients through follow-the-sun support operations, greater operational resiliency, and continuous innovation cycles. Please continue to share your ideas and perspectives through the P&C team and our associate engagement survey which management reviews closely and uses to inform future workplace strategies and investments. 
4.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO for salaried employees, decent benefits and some good people.

Cons

Few opportunities for growth and most jobs are moving offshore.They say they put people first but that was not what I saw with regard to promotions and retention.

avatar
Zelis Response
10mo
At Zelis, we are dedicated to improving the lives of our fellow Zelots in all aspects, including in career and personal development. We provide a number of learning programs to support our associates as well as provide career pathing and opportunities to grow. We encourage our associates to be proactive about their career at Zelis, explore our open roles, talk to their leaders about their personal or professional career aspirations, and create a plan to seize the opportunities available at Zelis. Thank you for your feedback on Glassdoor – we truly appreciate it!
5.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Incredibly supportive and collaborative work environment Everyone—across all departments—is kind, helpful, and team-oriented Competitive salary and amazing benefits Understanding and approachable management Strong sense of community—feels like a team, not a hierarchy My voice is heard, and my input is valued Plenty of opportunities for professional growth and development

Cons

Honestly, nothing major! If I had to say something, it would be that as the company grows, maintaining this strong culture will be important.

avatar
Zelis Response
6mo
One of our core values is “Champion collaboration” and we believe we are stronger when we work as one team. We’re happy to hear you connected with our people and values. We are proud to have the best talent in the industry and we’re glad you’re enjoying the collaborative culture we invest in at Zelis. Thank you for sharing your positive experience at Zelis here on Glassdoor. Zelis is on a journey to becoming an industry leader in healthcare payments and that starts with our amazing people. Thank you for being part of Zelis.
Viewing 163 - 165 of 451 Reviews

Glassdoor has 467 Zelis reviews submitted anonymously by Zelis employees. Read employee reviews and ratings on Glassdoor to decide if Zelis is right for you.