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      Zelis

      Engaged Employer

      Zelis reviews

      3.3

      54% would recommend to a friend

      (449 total reviews)
      avatar

      Amanda Eisel

      78% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Zelis has an employee rating of 3.3 out of 5 stars, based on 449 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zelis employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      449 reviews
      3.0
      Sep 28, 2023

      Amazing culture but CONFUSED with work & Scope

      Scrum master
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people and the culutre are definitely amazing at this company

      Cons

      There is a lot of confusion from top down, there is no clarity on if the company is interested in transforming to a company that uses Agile and far as the projects are concerned there is no clear Scope that was developed for any project I've worked on and job security is high as C level employees have been let go

      avatar
      Zelis Response
      2y
      Thank you for sharing your experience at Zelis here on Glassdoor. We value every voice and every idea and are constantly improving the associate experience. We are proud to have the best talent in the industry and we’re glad you’re enjoying the collaborative culture we invest in at Zelis. One of our core values is “Champion Collaboration” and we believe we are stronger when we work as one team. We’re happy to hear you connected with our people and values. The healthcare-tech industry is dynamic and Zelis is committed to “Power Innovation” and be at the forefront of these changes. We strive to continuously improve and adapt with the speed and technology necessary to be a top-performer in the industry. If you have any suggestions on how we can improve, we’re all ears. Please feel free to reach out to us directly at peopleandculture@zelis.com to share your suggestions. Thank you for being part of Zelis.
      3.0
      Sep 25, 2023

      Great work life balance, but Zelis' future is very concerning

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incredible work life balance with remote work, Strong starting compensation (verticals for promotion are far stickier than competitors)

      Cons

      Horrifically disorganized operationally (partly due to Zelis' difficulty in pivoting business model to evolving regulations in pricing transparency and non-predatory pricing); Overly political workplace environment (very "proudly" woke); Core business KPIs for Zelis were showing a gradual decline as this business model will likely have a role in the healthcare payments space, but continued increases in regulation for payment transparency and non-predatory pricing will heavily shrink Zelis' business model which have already been scene (the company has had significant trouble pivoting which was ultimately the reason for much of our team getting favorable employment offers from competitors)

      avatar
      Zelis Response
      2y
      Thank you for taking the time to write us a review on Glassdoor - we truly appreciate it. It's important to us to hear what we are doing well and what we need to improve on with every associate experience. We recognize that Zelis has undergone quite some change in the past few years as we explore new opportunities. We work very quickly and that’s exactly what it takes to make the IMPACT we strive to make with our clients. With that said, our priority is ensuring that our employees are a part of Zelis’ evolution. That being said, thank you for sharing your comments- we truly appreciate your thoughts. We strive for continuous improvement and learning and your feedback helps us identify these areas.
      3.0
      Aug 30, 2023

      Great People and Benefits / A Little Unorganized

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people! The excitement among "Zelots" is felt throughout the organization. Girl bosses run the organization, which is something amazing to see! This is a huge contrast to other companies I've worked for where most if not all the top positions are held by men. The CEO is dynamic, a clear communicator, and displays genuine care for the employees in the company. The company is made up of lots of smaller acquired companies and is working towards "One Zelis" to make sure all areas are aligned and part of the larger story of the company. There are growing pains with this, but I feel the company is doing a good job of bringing people together around this idea. Leaders at the company are supportive and do their best to make sure employees have opportunities to grow. Managers also do their best to make sure employees can prioritize their personal health and families. Great place for remote work. Some teams don't have this option due to the nature of their work, but for those who can work remotely this is a huge plus. Equipment provided by the company, good orientation, decent IT support. This is a camera-on, kind of company which allows people (even when working remotely) to know each other. Good medical, dental, etc. benefits / 401k / unlimited PTO / access to LinkedIn learning and other discounts.

      Cons

      The division I'm part of has kind of a "start-up" feel and is really unorganized and has a generally unclear feeling about process and roles. I am confused pretty much every day because there are no documented processes, and the things that are documented are all over the place and hard to find. You have to thrive on long-term/ongoing ambiguity to be okay working here, otherwise you will burn out quickly. People want to change this, but it doesn't seem there is consensus on how to change it. This is part of the growing pains I think, but it's not an easy environment in which to be effective. There are some teams that are super protected and will not answer questions, join client calls, or respond to production defects in a timely manner. This makes it difficult to move things forward for clients.

      avatar
      Zelis Response
      2y
      Thank you for taking the time to write us a review on Glassdoor - we truly appreciate it. It's important to us to hear what we are doing well and what we need to improve on with every associate experience. We are proud to have the best talent in the industry and we’re glad you’re enjoying the collaborative culture we invest in. One of our core values is “Champion collaboration” and we believe we are stronger when we work as one team. We’re happy to hear you connected with our people and values. We recognize that Zelis has undergone quite some change in the past few years as we explore new opportunities. We work very quickly and that’s exactly what it takes to make the IMPACT we strive to make with our clients. With that said, our priority is ensuring that our employees are a part of Zelis’ evolution. If you have thoughts on how we can offer more support during these times of change, we’re all ears. Please feel free to reach out to us directly at peopleandculture@zelis.com as we are more than happy to discuss these and any other concerns you may have further.
      Viewing 166 - 168 of 449 Reviews
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      ReviewsZelis reviews

      Glassdoor has 465 Zelis reviews submitted anonymously by Zelis employees. Read employee reviews and ratings on Glassdoor to decide if Zelis is right for you.