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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      55% would recommend to a friend

      (2,506 total reviews)
      avatar

      Jeremy Wacksman

      58% approve of CEO

      48% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      2.9

      Senior management

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,506 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Feb 28, 2026

      Agent marketing is going downhill fast

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      CloudHQ is a plus. Being able to work from home makes a real difference day to day. It gives people more control over their schedules and is one of the strongest benefits of working here right now.

      Cons

      I’ve worked in Agent Marketing for a while, and since the new VP joined, the focus has shifted toward trying to operate like Amazon. Most of our time is now labeled as “strategy,” but in reality it means writing briefs, reviewing briefs, leaving comments on briefs, and submitting brief tickets. Meanwhile, the actual strategic work that drives results and serves agents gets pushed aside until we're scrambling to get ready for launch. Creative autonomy has also dropped off the cliff. Work is closely monitored, and anything outside the prescribed playbook is against the new rules. leadership is too far removed from the day to day to see that the experimentation they’re now banning were the very things that drove the impact they reference so often. Managers appear to be under pressure to strictly enforce new rules and don't seem to be open to differing opinions as they once were. Overall, the culture now seems more focused on optics and "do what I say" than on growth and impact. It has made it harder to focus on the kind of work that originally made this org feel energizing and exciting to be part of.

      avatar
      Zillow Response
      3mo
      Thank you for sharing your review. It’s good to hear that Cloud HQ and remote flexibility have been meaningful positives for you. We understand that shifts in how work is structured and prioritized can affect how teams experience their roles. For current employees who want to share additional context or raise concerns, there are established internal channels available, including confidential options outlined on the company intranet. Thank you for taking the time to provide this feedback.
      1.0
      Feb 25, 2026

      Too many changes and re-orgs that leave people without a job

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can think of zero pros for working at Zillow

      Cons

      Brand recognition doesn’t always reflect internal reality. In my experience, employees were treated like numbers rather than long-term investments. High performers were not immune to layoffs, and decisions appeared financially driven rather than performance-based. Transparency during periods of change was limited. I would strongly encourage candidates to carefully evaluate job stability before joining.

      avatar
      Zillow Response
      3mo
      We appreciate you sharing your candid perspective. We understand that periods of change and reorganization can have a significant impact on people’s experiences. While business decisions can be complex, we recognize the very real human impact behind them. Thank you for taking the time to share your feedback. If you’re open to continuing the conversation, we’d welcome the opportunity to learn more at careers@zillowgroup.com.
      2.0
      Feb 19, 2026

      Sounds good at first

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good ideas and thoughts conveyed by management Many knowledgeable people and caring people in multiple departments Collaboration with others was strongly encouraged Understands that AI is a tool and not a replacement for many interactions

      Cons

      The company has grown quickly, and with that came frequent tool changes and increased structure. Planned breaks and stricter KPI tracking significantly changed the workday from a more flexible environment to a more rigid and stressful one. Performance metrics and KPIs changed frequently, which made it difficult to consistently understand expectations. After several months of shifting performance standards, I was ultimately let go for performance reasons, despite receiving positive feedback in regular 1:1s. Workload and system complexity increased over time, with limited support or adjustment when responsibilities became overwhelming.

      avatar
      Zillow Response
      3mo
      Thank you for taking the time to share your detailed feedback. We recognize that periods of rapid growth can bring changes to tools and processes, and that can impact people’s day-to-day experience in meaningful ways. We appreciate you sharing both the positives you experienced and the areas where things felt challenging. Feedback like yours helps us reflect and improve.
      Viewing 43 - 45 of 2,506 Reviews
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      ReviewsZillow reviews

      Glassdoor has 2,692 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.