Zillow reviews

3.4

54% would recommend to a friend

(2,504 total reviews)
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Jeremy Wacksman

57% approve of CEO

49% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Sep 8, 2021
Recommend
CEO approval
Business Outlook

Pros

There are no pros anymore, OH, you get stock shares for 1/2 of your annual review compensation but wait, the stock is worthless now. Never mind, no pros.

Cons

HUGE LIST but #1 is the current GM. #1 He has role due to nepotism (NOT QUALIFIED TO MANAGE A TEAM), #2 no leadership capabilities, #3 no management capabilities, #4 no team development capabilities, #5 HE IS A LIAR!, #6 a HUGE yes man, #7 no team culture, #8 does not understand the word "quality", #9 NO DESERVED PROMOTIONS GIVEN, AND #10 HE IS AN INEPT MANAGER DUE TO #1-9!

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Zillow Response
4y
This is Shoaib Aryan, Director, Regional Partnerships. I am sorry to hear about your experience. With regards to our leaders and our culture, I know we are striving for strong and consistent leadership across the company, regardless of what area of the business we sit in. Good leadership is the key to our continued success so we do take this feedback seriously. If you are willing to dive into this, I’d like to take this offline to get more details about your experience. Please email me at saryan@zillowgroup.com -- Shoaib Aryan Director, Regional Partnerships
2.0
Jul 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Free lunch on Fridays, great benefits, gym reimbursement, free snacks.

Cons

I stayed around 6 months. At first, everything was great; they do the old smoke and mirrors trick- free lunch! gym reimbursement! tons of $$ if you hit quota! But the reality is: everyone is extremely stressed about hitting quota and it creates a negative office environment. The well is very poisoned here. I felt like after a month of training and traveling to Seattle, the smoke screen was gone and I realized I had made a mistake accepting an offer. You basically have to hit quota 3 times or you're gone. The quota is pretty high at $8,000 and you're selling to real estate agents that either hate Zillow and have burned by the product before or don't have the money to buy it. A lot of people I know are "on plan" meaning they have to hit 3 months in a row or they're gone, and only 2 out of the 7 people I trained with are still employed here (by choice or not). I personally left because the stress and lack of job security wasn't worth it. None of the managers came and said goodbye to me when I put in my two weeks (which, they tell you to wrap it up within 10-15 min of giving notice, but at least they pay you for the two weeks), which is whatever, but just contributes to the "you are extremely replaceable and ultimately don't matter here" sales culture. I could probably go on, but if you're on the fence about applying...don't. It's monotonous, some managers can be micromanagers, and it just really sucked to work here. Although I took a pay cut at my new job, I feel so much happier and less stressed.

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Zillow Response
6y
I appreciate you taking time to review our company and team. I’m glad to hear you enjoyed the benefits and perks here at Zillow Group. It’s unfortunate that you did not enjoy your time as an employee. As you know, Zillow Group is a fast-paced and rapidly growing company. We raise our bar every year with our performance and expectations of ourselves and our sales teams. The numbers you outline in your review detailing a 70% turnover rate is not accurate for our sales team. I take your feedback and concerns seriously and am happy to hop on a call 949-398-1610 or feel free to email me at brandoni@zillowgroup.com if you want to discuss any other challenges or ideas you may have regarding our company or team. We are always open to feedback from current and past employees. I wish you the best of luck in your current opportunity. Brandon Inouye - Senior Director of Sales
1.0
Oct 19, 2018

Another review they might say they've never heard before...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the people are great, and you cant go wrong with the food/coffee.

Cons

I can only speak on Data Services, and if you were thinking about applying to DS, just don't. Management will ensure that you know you are at the bottom, and will go out of their way to make you remember it every day. The will gossip, openly judge you about non-work related aspects, and prevent you from ever trying to progress professionally. Zillow likes to shout that they are a great place to work, but there have been multiple occurrences where employees have tried to speak up and the result was always the same: nothing. Then based off previous comments to reviews they will reply with "we have not heard this level of feedback prior". Unless someone along the chain is purposely preventing them from hearing this feedback, then this just goes to show how hard they work to keep up this facade of a great place to work.

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Zillow Response
7y
Thank you for sharing your experience. We are disappointed that you and others feel this way. Trust and respect are essential elements of our workplace. We are aware of the concerns and will continue to work with the team and management to address concerns and take clear action. If you want to discuss your experience directly please reach out to me at dans@zillowgroup.com.
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