Zillow reviews

3.4

54% would recommend to a friend

(2,504 total reviews)
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Jeremy Wacksman

57% approve of CEO

49% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Aug 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Young start up type company. Pay is 36k base salary plus commission-- good medical benefits and good location---- fun holiday theme employee parties.

Cons

Sketchy business practices. Employees are encouraged to work 10+ hour days and are made to feel guilty if they leave early. Required employees to be on the phone all day and not leave their desks. No work/life balance. Vacations are frowned upon.

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Zillow Response
9y
Thank you for the review. It sounds like you left our organization some time ago based on the role listed. I agree we have outstanding benefits and our company parties are among the many team building events that are great. We certainly do not ask employees to work 10+ hours a day. In fact, quite the contrary. We manage to a healthy work/life balance that has a focus on strong work ethic during working hours and quality of life outside of the work place. We do, in fact, encourage vacations. Finally, when it comes to our business practices, one of our core values at Zillow Group is "Act with Integrity". Everyone in our organization is held accountable to that standard. Thank you again for your feedback. If you have more, please feel free to connect with me at stevec@zillowgroup.com. Steve Capezza - Vice President, Premier Agent Sales - Orange County & New York
1.0
Sep 20, 2015

Avoid Zillow Rentals

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zillow offers a great persona of an amazing work enviroment with a company who appreciates their employees. Although this is not really the truth, they do a great job of making it look that way. There are great people that you get to work with, but you usually find that they soon move on to other career opportunities.

Cons

The Rentals division is a ship without a captain or a course. I worked there for almost 2 years and the direction was changed more times than I can count and the leadership was so ambiguous you didn't know who actually had authority to make decisions. Don't plan on taking any vacation time either. If you request time off you get looked down upon for doing so. When I requested a day off one time the email response that I received was, " Is that a good idea?" I guess that's why they don't even offer vacation it anymore. So if you're your looking for a company that over works you and underpays you this is a great place to join. If you want earn what you're actually worth keep looking!

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Zillow Response
10y
Thank you for your feedback, and I'm sorry that you didn't have a good experience here. One note to clarify on your statement - we have a pretty generous vacation policy that is universally available to employees. -- Amy (COO)
3.0
Jun 4, 2013
Recommend
CEO approval
Business Outlook

Pros

Great benefits (Heath, Dental, 24 Hour Fitness membership- if I'd ever had time to go, stock options), plus "perks" to keep you perky like free espresso, coffee, Red Bull, Monster, sodas, and lunch catered once a week, plus once a month Happy Hours after work with apps and beer. Also, the company flew us to Seattle for the holiday party and put us up at the W hotel. A few of the top Inside Sales Consultants DO actually earn a 6-figure income, and even with your base pay and hitting just quota, you can make a decent income.

Cons

11-12 hours days with lunch breaks severely frowned upon. Basically, if you take lunch, it's nearly impossible to hit your "call time" of 210 min per day- That's time spent TALKING on the phone- not counting dialing, ringing, etc. Can you say micromanagement?? I loved my job at Zillow for the first 2-3 months I was there. I thought it was the best job ever. This seems to be the path of most Inside Sales Consultants. You are given praise and encouragement and low, manageable quotas during your 'ramping' period of your first 3 months. You literally "drink the Kool Aid" (or Red Bull, in this case) and think Zillow is the Best Place ever. Then Reality sets in, as does the stress, micromanagement, constant stream of emails about your talk time being too low. If you enjoy receiving 300 emails per day asking what you are going to sell, telling you to join the next of a never ending stream of call "blitzes," this may be the job for you. Still, I think 6-9 months seems to be the threshold for about 85% of people, hence the turnover rate. This is a HIGH burnout job. If you are looking at working for Zillow and not reading many reviews like this, consider this: I recently quit my position to take another job. Several people I that started in my training class have been let go. (Actually from my class of 18, only 3 now remain.) I recently learned that when they are let go for not meeting quota, they are offered a severance pay in return for signing an agreement to not post anything negative online about the company. It seems they are buying the silence of anyone who might say anything non-positive about working there. I signed no such agreement. Just thought you should know this if considering taking the position.

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