Zillow reviews

3.4

54% would recommend to a friend

(2,507 total reviews)
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Jeremy Wacksman

57% approve of CEO

46% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Sep 10, 2025

Toxic Work Environment

Recommend
CEO approval
Business Outlook

Pros

Work from home, decent benefits

Cons

Management tends to protect problematic employees instead of addressing long-standing behavioral issues. This can leave team members feeling unsupported when dealing with verbal abuse or toxic behavior. There’s a tendency to prioritize appearances for leadership rather than genuinely solving problems. Employees may feel pressured to provide positive ratings or feedback that don’t reflect reality, and performance management is sometimes used in a retaliatory way. Complaints raised to HR often seem to result in surface-level actions or cover-ups rather than addressing the root cause. Overall, trust and psychological safety are lacking, and accountability is inconsistent.

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Zillow Response
9mo
It’s never easy to read feedback like this, but it’s necessary and we appreciate your honesty. Great management plays a huge role in the employee experience, and your review reminds us that consistency and support still need attention in some areas. If you're open to continuing the conversation, we’d value hearing more at careers@zillowgroup.com. Or, you may report your concern anonymously through AllVoices.
5.0
Sep 9, 2025

Great company

Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits and good people

Cons

Nothing bad to say about them

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Zillow Response
9mo
We love hearing that our benefits made a real difference for you. We design them to support your well-being and help you feel cared for at work and beyond. Your feedback drives us to keep improving and deliver an even better employee experience.
1.0
Sep 6, 2025

finger pointing and lack of guidance

Recommend
CEO approval
Business Outlook

Pros

Competitive benefits, opportunities for travel for team bonding, great collaboration and culture when in large groups, great project opportunities with the guaranteed success of a large company

Cons

In smaller group settings, there’s a ton of gossip and mean spirited discussion. The culture behind close doors is very toxic. I’ve never been in a company where people arnt friends with at least a few colleagues. People will not hesitate to throw someone under the bus and do so directly to leadership. I’ve seen small inconsequential mistakes become huge talking points against individuals and travel through different departments. Rare that someone will stick up for a colleague when this happens but instead will use the moment to cover their own mistake. Managers don’t seem to understand how to guide and empower employees - yet will micromanage. There’s a lot of “I don’t know what your should be doing but you need to do it right now” from managers. Then a lot of “why did you do that?!” in response. Leads to cross functional budget and planning disasters. And again, leads to people throwing others under the bus. The culture discourages small talk. I’m certain that my direct manager doesn’t know a single personal thing about me - not the pets I have, if I have a partner, the city I live in, not a single hobby … and I’ve been at this company for 3 years now under the same direct manager.

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Zillow Response
9mo
Thank you for spending time writing this review. It’s disappointing to hear that your experience doesn’t reflect the culture we aim to create. While we know no workplace is perfect, it’s important to us that our values show up in real, everyday ways. Your review helps us see where we’ve fallen short. If you're open to a longer conversation, please reach out to careers@zillowgroup.com. Or, you may report a concern anonomously through AllVoices.
Viewing 139 - 141 of 2,507 Reviews

Glassdoor has 2,694 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.