Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,196 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 51% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 278 reviews)); "great benefits and stock options (RSU's)" ((in 196 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Good work life balance in this company" ((in 84 reviews)); "Pay is good and competitive; generous with promotions." ((in 78 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 51 reviews)); ""There is no 401k match"" ((in 19 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 18 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 10 reviews)); "Favoritism is rampant." ((in 6 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(2,000 total reviews)

Eric S. Yuan

76% approve of CEO

51% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 2,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jul 27, 2024

Pre 2024; great sales culture; depends on manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

management appears to be on a spectrum; either great or poor (of course, you have to be lucky to be on their team which I was) good product good culture among team members

Cons

some managers could do with more training, or guidance to be more respectful of employees. inefficient processes / causes alot of time to be spend doing admin, that could easily be reduced

Zoom Communications Response

Thank you for sharing your experience working with us at Zoom. We’re glad to hear that you appreciated the good product and culture among team members, and that you had a positive experience with your manager. We understand your outlook on the variability in management quality and the inefficiency of some processes. Your feedback is valuable as we move forward. Thank you for your contributions during your time with Zoom. We wish you all the best in your future endeavors.

4.0

Jul 24, 2024

Great People / Not so great company vision

Account executive

Recommend

CEO approval

Business Outlook

Pros

Pay and resources are top notch. The product is still best on the market.

Cons

Lack of direction from top management and still internal processes that need to be reviewed.

Zoom Communications Response

Thank you for sharing your experience as an Account Executive at Zoom. We’re glad to hear that you valued the pay, resources, and our market-leading product. Your insights about management and our internal processes are valuable and noted as we move forward. Thank you for your feedback and for being a part of our team. We wish you all the best in your future endeavors.

2.0

Jul 23, 2024

Review

Trust and safety manager

Recommend

CEO approval

Business Outlook

Pros

Great product, good direct managers

Cons

Horrible upper management, Lack of direction, lack of integrity

Zoom Communications Response

Thank you for sharing your experience as a Trust and Safety Manager at Zoom. We’re pleased to hear that you found value in our product and had a positive experience with your direct managers. It's unfortunate that aspects of your experience with us didn’t meet your expectations. Your feedback is valuable in helping us move forward. If you’re open to discussing your experience further, please reach out to us at engagement@zoom.us. Thank you again for your feedback and for your time at Zoom. We wish you all the best in your future endeavors.

Viewing 382 - 384 of 2,000 Reviews

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Zoom Communications

Zoom Communications reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pre 2024; great sales culture; depends on manager

Great People / Not so great company vision

Review

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