No career progression, incompetent management, above average starting pay
Pros
-Starting pay better than most companies offering similar jobs -Most days management is not at the clinic -Supportive co-workers, most are team players -A truly great idea and vision for a healthcare system that gets a lot of clinic staff passionate about the company (unfortunately just very poorly executed, and most promises are empty) -only work 4 day schedules. But you always have to work either a sunday or a Saturday.
Cons
-Miniscule pay increases. Worked for over a year and a half and the only increase was equivalent to about 29 cents. The annual company raise was only about 1%..not remotely comparable to other companies. -Direct clinic management teams are all non-healthcare professionals. Most come from places like Staples, Jamba juice, Sephora, restaurants, etc. The disconnect between management and clinic staff is mind blowing for a healthcare company. Be ready to deal with incompetent management that focus on the completely wrong things. Not once during my entire time working there did management ask "are patients happy and getting the best care from the team?" Nope.. more like "why aren't any patients coming into the clinics? the company is losing money" For example, clinics that have 5 star ratings and great patient satisfaction are belittled and constantly ridiculed if the "numbers" (number of patients coming in per week, $ clinic is making) are not enough. So instead of the company hiring a better marketing team or looking at what is actually causing little to no patients coming in to the clinics, management blames clinic staff. Acts as if you should go stand on the side of the road with a big arrow sign pointing to come into the clinic. Its a weekly bs you have to deal with from all levels of management. The management is a huge joke within all of the clinics. -Overall management gets nothing done for clinics because they have never worked in healthcare and can't understand any basic concept of how healthcare even works.. and then you have to deal with them constantly over the most ridiculous things. Or nothing ever accomplished because they don't understand what the clinic needs fixed or worked on. -The most recent CEO was just fired, there is constant change (no joke.. daily changes to how everything is done in clinic and within the company) because no one can figure out how to run the company. I would be shocked if this company is still around in a few years. The amount of spending the company does along with the fact that there is dwindling business for them cannot be sustainable. The money has to dry up some time. -The insurance benefits seem great when you first hear about them. Basically no charge for any sort of visit if you come to ZoomCare or Zoomcare specialists. Well turns out to not be so great.. If you are in Oregon you have a lot more of options because that state has the most clinics and specialties. If you are in any of the other states, you get screwed because they have no specialists or any other in-network options. -Laid off a ton of employees with one day notice and basically no explanation (again the company must drowning in debt due to their own incompetences). I would question the job security as they have started to close multiple clinics. -The upper management has everyone in the company do a lot of outdated and weird 'cult-like' practices. For instance, they require that employees refer to all patients as "Sarah" and all employees as "Emma". No I am not joking, its bizarre and the rationale that was used when the company was originally created definitely does not still apply. Just imagine during the weekly all company meeting, everyone on the meeting having to constantly refer to people as "Sarahs" and "Emmas". No it doesn't make sense and yes its creepy. -No movement for employees within the company. They hire outside hires for roles 99% of the time. -The company is not up front about role changes that can happen on the daily. You may have a home clinic but then will be expected to drive to a clinic 45 minutes away with only a few hours notice. You may be a clinic phlebotomist and that is your role, but then if other clinics are short staffed you might have to travel there and be the clinic associate. There are also on call shifts. During the interview process they purposefully do not tell you any of these things. -VERY high turnover for clinic staff. I've seen 5 new hires quit within the same week before. No advancement opportunities, no support the first few weeks on the job, and messy training processes. -The company does not care about their clinic staff. During the first year of Covid, the company REFUSED to provide N95s to staff even though the company forced us to allow Covid positive patients to come into clinics and be seen. It finally took enough staff reporting the company to the state to get the company in legal trouble so then they were forced to provide proper masks. That took over a year..
