ZoomCare reviews

2.8

34% would recommend to a friend

(381 total reviews)
avatar

Jeff Fee

37% approve of CEO

24% positive business outlook

ZoomCare has an employee rating of 2.8 out of 5 stars, based on 381 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ZoomCare employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

381 reviews
2.0
Apr 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Honestly can’t think of much... If you’re a die hard pre med then this is decent clinical experience, and you get free phlebotomy training, and the schedule is manageable

Cons

Where do I start? You are extremely underpaid and overworked for what this job is. You basically run/organize an entire clinic with minimum oversight, the oversight you do get is micromanagement that focuses on pointless business models (like the lobby aesthetic) and not how to help patients or staff at all. One of the Seattle managers is on such a power trip that she will make your life a living hell as long as it means she can brown nose her upper management for her annual bonuses. Not to mention they handled the pandemic terribly and rarely followed CDC guidelines, even with scientific articles and cdc links referenced in emails! Plus they consider anyone questioning them ever as a whistleblower and try to find ways to fire you or make your life terrible by sending you to the busiest clinics. They put staff in danger because they didn’t want to lose money... many of us ended up getting covid lol. As for the coworkers, the clinic associates (ZA’s) can be very clique-y (although a handful are nice) and there’s an extremely high turnover rate. If you want to feel like a clinical intern a dystopian Grey’s Anatomy and be worked into the ground for almost no pay, this is the job for you!

2.0
Feb 24, 2021
Recommend
CEO approval
Business Outlook

Pros

health, dental, and vision insurance. Schedule flexibility

Cons

low raise scale, lack of communication between departments, haphazard technology releases, focusing too much on opening new clinics instead of getting their act together with the ones that they do have. Things really need to be ironed out before expanding so quickly, a poor foundation would lead any structure to crumble when it's put to the test.

1.0
Dec 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers, 3.5 day weekends, benefits are okay.

Cons

Associates do not get paid nearly enough for what we do in the Seattle market. Seattle is approx 30% more expensive to live in compared to portland, yet we get paid the same. Working at fast food gets you the same pay rate and they even have fully paid benefits and scholarship programs. Zoom used to have a raise every 6 months and promised me a pay bump when I became phlebotomy trained as well. They took both of these away and added a "yearly review" with an undetermined date. CONSTANTLY understaffed and begging employees to cover open shifts while opening many new clinics. Management in Portland have no clue about the Seattle market - expecting patients to drive to BELLEVUE for emergency care, mental health and womens health when most people that live here do not have cars and are not willing to Uber over there!! Managers have NO healthcare experience - both come from retail and they are marketing zoom like a retail store. They expect associates to pander patients for reviews and did a PR event asking patients to take selfies when they got their flu shot here. People DO NOT want to take selfies and post it on their private social media when sick. This is a clinic, people come here when they are not feeling well, asking for all of this from sick patients is extremely uncomfortable, especially when you have many other things to explain to them about their health. Patient visits are only 15 mins and we can have 6-7 back to back plus having to do blood draws in between. 10 min breaks are a joke as we can be interrupted at any time by a walk-in patient or if a patient runs late /needs blood work. Extremely high turnover rate for associates and providers - everyone is looking for a better place to go.

avatar
ZoomCare Response
6y
We agree, your coworkers are pretty amazing! We will improve our communication regarding the ZA pay increase that is still in place after 6 months for completion of phlebotomy training and, we will do a better job of clarifying when the review process is taking place. We are actively hiring for ZAs in Seattle so our current staff are not feeling the pinch as you mention. Please send any additional feedback to myfuture@zoomcare.com so we can make this a better experience for you going forward.
Viewing 139 - 141 of 381 Reviews

Glassdoor has 392 ZoomCare reviews submitted anonymously by ZoomCare employees. Read employee reviews and ratings on Glassdoor to decide if ZoomCare is right for you.