ZoomCare reviews

If it wasn’t for the high salary, more of the Zoom employees would leave this company, and many are already doing so. So much so that they have to close down multiple clinics daily. Those of us who step up and volunteer to keep clinics open are never rewarded or even praised for that act. Unless you have a slow day, clinic days are a nightmare. You have to see every patient in 15 minutes and often will have 7-9 in a row without any breaks. You are excepted to stay on time (that’s why we’re called Zoom). If you fall behind, patients will be upset with you as they are used to being taken back at their appt time. Management will also get on you about your timeliness at your monthly meetings. So over time the constant stress of trying to deliver quality, safe care on time all day long for 25 patients will begin to eat away at you. The only way to get any sort of break is to ask a group of young, nonmedical employees who are stationed at headquarters for a break publicly in a Chat room. It’s insulting to say the least. We have all complained about it so many times, but management refuses to get rid of them as they want to control us and keep us profitable and from abusing breaks. Employees have directly heard the leader of this group say “our job is to keep the providers in line”. Pretty horrible. You will be expected as a provider to room your patients, take their vitals, clean the room after, do an exam and make a diagnosis/plan of care all in 15 min. If a patient ever writes a bad review about you (because they felt rushed, etc) you will be chastised by management for this. They will always side with the patient and never see your side or the strain on you. That is because management has no medical experience. Most come from retail. They do not care about you even though they pretend to. But their real concerns are so obvious and they will quietly push you to see more and more patients. Profit is everything here. They only want to look good to investors. They have even gone so far as to ask people (mostly female employees) to change their appearance when investors are on site so that the company looks better. Clear discriminatation. There are some providers who are “closely tied” to upper management and get obvious preferential treatment. They think that we don’t notice but we see it and think it’s inappropriate and makes for a hostile work environment. Overall you will be burned out if you work here in less than a year.

To start with, no one actually wants to be here. Department wide the employees are unhappy, overworked, under compensated, untrusting of management, and on the daily face the moral conundrum that are ZOOM policies, however compensation is competitive so we stay. The company’s inability to secure a firm model of function for itself will become a weekly challenge as the weekly email will have updates on preferred methods of operations and few will actually be able to keep up with those changes, those unable to will be left in the dust and scolded. Daily life in clinic is not as “cool” and cutting edge as the macs and trendy environment would lead you to believe. Everyone is expected to do the work of at least three people, which explains the high turn over. Depending on the providers tenure you can be expected to see up to two straight hours of back to back 15 minute appointments without relief. This leaves little room for charting and other administrative duties, which more often than not include doing labs and recalls for an additional clinic. Expect to be hungry, expect to be thirsty, and expect to have plan using the restroom in accordance with your schedule. Basic needs are not a priority, they are a luxury as profits trump everything. Feedback is consistently brushed off, unless BOLI is involved, then you can expect change in your favor. Those with close ties to upper management will get visible preferential treatment, it is not a level playing field, and makes taking the required HR course somewhat of a joke and an insult. Many former zoom employees have cited being morally compromised as a reason for departure, this job is trying physically, emotionally, mentally and morally.