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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      3.8

      73% would recommend to a friend

      (2,191 total reviews)
      avatar

      Henry Schuck

      77% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,191 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      Apr 24, 2023

      Nepotism at its finest

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coworkers, except for the ones who are friends with the CEO from college or law school and are just collecting money, or related to him or the COO. Pay and benefits are decent. Product is best in the market. I would give it one star, but I like my boss and my coworkers, and I like some of the members of the other teams who don't fall in the Nepo-employee category. Cool tech, and it is improving. The company has big potential and could easily be a $100b market cap business if it could only get out of its own way, fire the hangers-on, and bring in experienced, industry leading execs. We've made some moves over the last 12 months, but not enough.

      Cons

      Nepotism, Nepotism, Nepotism---We call it NepoInfo instead of ZoomInfo sometimes. "Chief Strategy Officer"--imaginary job, he sat next the CEO in law school which he constantly boasts about publicly and doesn't run anything, chased away and bulled several employees out in Product, chased away our HR partner who was awesome, complains about everyone. COO's family member works there--untouchable. And can't write about NepoInfo and not mention the in-law exec with no degree, the husbands/wives/all relationships and people who went to high school together in Vancouver and date, divorce, etc., each other. It's basically people who peaked in HS and they brought their 2001 homecoming afterparty with them. Lots of kids of parents with jobs, internships, etc. We did "not layoffs" layoffs in January. Of course, no Nepos were touched, no matter how little they do and how much they get paid. Execs who aren't Nepos rotate in and out ,mostly because the Nepos seem to feel threatened by competent and knowledgable people. It's only a matter of time before our new leaders like the CTO, CHRO, and CRO are fired and replaced with some Nepos. RSU awards were small this year, but every company seems to be doing that. RTO also not great, but not brutal. It's manageable but I wish we could have take more time going right back to 3 days.

      avatar
      ZoomInfo Response
      3y
      Hey there, Chad Herring here, CHRO of ZoomInfo. It sounds like you've been on a roller coaster during your time at ZI, but you're still strapped in because you believe in what we're doing here – the products, the potential, and the people. I appreciate that you care enough about the organization that you penned down your thoughts. I'd love to talk about this live, but I understand that Glassdoor offers anonymity and that can feel more comfortable. So, I’ll do my best to respond to your concerns. Yes, it's true. We've got family ties and old-school colleagues sprinkled across ZI. With a team of nearly 4,000 people, it’s to be expected and it's also not unique to ZoomInfo. But, I can tell you this – no one got their job because they were the CEO's lab partner or because they play a mean game of golf. They're here because they've got the grit, the attitude, the skills, and the smarts, and they add something to the culture we care about. They keep their job because they perform and are good team members to others. Sometimes, we have to change team sizes. Some teams shrink while others grow to match our strategic priorities – just like what happened in January. And whenever we do have to decide to exit someone involuntarily, my team reviews and approves to make sure it's based on objective criteria. If you're up for it, I'm all ears for a chat or shoot me an email at chad.herring@zoominfo.com. Or, if you’d prefer anonymity, you can use an alias or ask a colleague to write the email for you. Remember, my door (and my inbox) is always open. - Chad Herring, ZoomInfo Chief Human Resources Officer
      3.0
      May 23, 2022

      Come for the opportunity, leave cause it's a nightmare

      Marketing program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I got to build something of value that I still feel good about since leaving the company. ZI can function as a solid stepping stone for your career.

      Cons

      The company culture is that of white dudes in sales, you can have a wildly different experience per department per team, there's no standardization or expectation-setting. They're a 15y/o company functioning like a startup, including a lack of reasons to work there, like perks or culture, and low pay.

      3.0
      Jan 20, 2022

      Hypocrites

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      #1 Product, inclusive culture, positive environment

      Cons

      Tout versatility of GTM platform but internally uses competitors like Outreach and FrontSpin. Tons of incorrect, duplicate records in ZI and in Salesforce, despite preaching Ringlead, Enrich and data quality. SDRs waste time calling old leads and need to verify info with LinkedIn. Little to no training or coaching, even after Chorus acq. LTS taught by someone who can't sell. I was once a believer, but ZoomInfo does not practice what they preach.

      avatar
      ZoomInfo Response
      4y
      Thanks for taking the time to leave your feedback on what it’s like to work at ZoomInfo. We’re happy to hear you like the product and feel that our culture and environment are inclusive and positive. In terms of our database, we seek to hire the best talent available who work tirelessly to ensure our users get the most accurate, up-to-date data when using our platform. Thank you for your recommendations. We are constantly looking to improve our technology, SPIFs, and general cross-collaborative alignment. If you have anything else to share, contact us at HRfeedback@zoominfo.com. - The ZoomInfo Employee Experience Team
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      ReviewsZoomInfo reviews

      Glassdoor has 2,239 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.