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accesso

Engaged Employer

accesso Software Engineer reviews

3.4

47% would recommend to a friend

(20 total reviews)
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Lee Cowie

Not enough data to show CEO approval

47% positive business outlook

Ratings by category

4.5

Work/Life balance

4.3

Diversity & inclusion

3.8

Culture & values

3.3

Senior management

3.2

Career opportunities

2.8

Compensation and benefits

Software Engineer employees have rated accesso with 3.4 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Software Engineer professionals have a good working experience there. accesso is rated in line with the average (within 1 standard deviation) by Software Engineer professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

20 reviews
1.0
Jun 3, 2019

Could learn a few lessons from the Challenger shuttle disaster

Software engineer
Recommend
CEO approval
Business Outlook

Pros

The PTO policy is fairly generous and there are snacks and drinks. There are also fun Fridays - most of them are a fun diversion. Able to work remotely if warranted.

Cons

I'll start off by saying I did genuinely enjoy working here and I did believe in the product offerings initially. Not any more though. The company grew fast but didn't quite have mature enough processes in place to support the expansion. The codebase is dated and new features are constantly being piled on top of it like a Jenga tower. Maintaining a wobbly structure is not sustainable. There are efforts to modernize the tech used and well as migrating to cloud infrastructure, but I predict the earth will orbit around the sun a few more times before that is completed. The day to day activities for most devs remain within the legacy codebase. Several of the senior leadership are considered "lifers" and don't seem to be too bothered by this, but this kills marketability and growth for a dev. Let's hope for the sake of those people the company never goes under, because I can only imagine how they would fare in a technical interview after their dev muscles have atrophied after all those years. The company also over commits more often than not with tight delivery dates for its clients, which leads to corners being cut, putting in extra hours to meet the deadline, and a less than ideal architected solution. Finally, the pay is almost insultingly low. The company runs very lean and compensation takes a hit because of this. They claim it's offset by benefits, but if you actually do the math and compare to other companies in the area, you'll see it's really not competitive. On top of that, you have on-call rotations and an unofficial policy to work 45 hours, even though it is never explicitly stated in the employee handbook, but I guess they can't legally put that in there since they aren't paying you for the extra hours. This used to be micromanaged heavily. Don't they realize this effectively forces employees to fudge hours? To be fair, they've gotten rid of that strict minimum within the last year or so, but they are still micromanaging capitalizable hours. I suppose I only have myself to blame for being complacent with this, seeing as I knew what I was getting into. I was ok with that trade off due to the company culture and values along with all of the prospective business new clients would bring by being a leading solutions provider in the industry, but when a lot of that has changed within the past couple of years, it's time to move on.

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accesso Response
7y
Since 2012, accesso has experienced significant growth. From a single entity with $46 million in revenue generated to now 6 product groups with over $136 million in revenue, our client base has doubled with new contracts executed annually. We’ve expanded into regions of the world we’ve never operated in before and have added many new employees to provide additional support for our current staff, including the stand-up of new teams internationally. As you know, our internal processes around product delivery, client services, and business operations has continually shifted based on feedback shared by you and your peers during your leadership one-on-ones, group town halls, and our employee engagement surveys. Based on your Glassdoor review, we are happy to hear that some of the changes we’ve made so far have made a positive impact for you. We do recognize that we still have much opportunity to continue improvement and we hope you were as vocal in your annual survey this year as you are in this forum. Much time and focus is put into analyzing each employee’s feedback from these surveys, which allow our senior and executive leadership teams more visibility into how and when they should make changes that will be both meaningful and appropriate for our collective teams without negatively impacting the business. Changes like technology transformations in R&D are a long-term effort that will take years to fully complete and you may not be able to see immediate improvements in the production environment. It doesn’t mean they aren’t happening, but it does sound like we can do a better job of communicating what is happening and we will. It’s certainly been an exciting time for the company these last several years and each of our employees have contributed to our growth in some capacity. We know that thank-yous, recognition awards, and company-sponsored fun perks and events will only go so far to show you how much we appreciate your efforts. We encourage you to openly communicate to your leaders directly so we can continue to make the right improvements at the right times.
5.0
Mar 25, 2019

Don't believe all the negativity - this is a great place to work.

Software engineer
Recommend
CEO approval
Business Outlook

Pros

Previous reviews have said it and I'll repeat it - the people here are awesome. The technology we work with is vast and that list grows as we modernize and integrate. There's an ability for more senior engineers like myself with over 15 years of experience who wants to stay on the engineering path to mentor junior level engineers. I come from two previous companies that were awful to their employees - there was no culture, there weren't good people, no such thing as recognition or fun any day, we had vending machines for snacks and drinks, and the leaders didn't respect their engineers enough to listen to them. Instead, they paid hundreds of thousands of dollars to consulting companies and outside entities who came in and ruined everything. The last company I was at had to file for bankruptcy. That isn't accesso.

Cons

As with any other company, you'll have non-team players who make everything about them. They complain about every little thing under the guise that they are "speaking up for everyone else." It gets escalated up, a new policy or process gets put in place and then they don't like the new policy or process, so then they have a new complaint.

2.0
Dec 20, 2018

Great Engineers but Poor Management

Software engineer
Recommend
CEO approval
Business Outlook

Pros

The people below management are great. One of the best groups of people I've worked with in my career. My fellow engineers and I care about producing good work and there really isn't a lot of politics at our level, which makes for a collaborative and friendly environment within the engineer circle. PTO is generous if you stay for a while.

Cons

There's an ongoing disconnect between the engineers and upper management. Recently, we had a meeting where senior management talked about code quality and that engineers need to speak up if they see issues. Here's the thing. We HAVE been speaking up. It's management and upper management that bend over backwards for clients and force features in quicker, thus leading to rushed development. This leads to my second point: We are not a product focused company. Some of the "client support" that I've seen consist of misusing products to showcase features that weren't originally supported. That's called a hack, and it should never be done. I get that clients have needs to be met, but there is no balance between that and maintaining a stable product. It's always about what client X or Y thinks about these features rather than if our products can support that or if we could abstract out functionality so it can integrate with our products well. The on call and production load support structures are a mess and management refuses to change those policies that obviously catered to when the company was much smaller. Even though they are trying to rollout a new way to track capitalized hours, I still feel micromanaged since my manager still wants to track every single minute in the software that we use even for meetings that are not capitalized. Final point is that the company does not manage poor performers well at all. From non-team players to employees that display complete incompetence to the point where nothing gets delivered for a long time, accesso still retains them for some unknown reason.

Viewing 16 - 18 of 20 Reviews
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Glassdoor has 210 accesso reviews submitted anonymously by accesso employees. Read employee reviews and ratings on Glassdoor to decide if accesso is right for you.