Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      arrivia

      Engaged Employer

      arrivia reviews

      3.5

      60% would recommend to a friend

      (846 total reviews)
      avatar

      Mike Nelson

      64% approve of CEO

      56% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Career opportunities

      3.2

      Senior management

      arrivia has an employee rating of 3.5 out of 5 stars, based on 846 company reviews on Glassdoor which indicates that most employees have a good working experience there. The arrivia employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      846 reviews
      1.0
      Mar 22, 2017

      Quick turn around over and over again

      Cms
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are let to believe from so call managers t,hat you are going to make money , managers gossip to other employees about other employees, and if you are not friends with you will never make money , they lie about shows not showing up , and you have no way how to verify, so when the sales team dint see a potential sale they disqualify that show for whatever there reasons , sad but thru , concept work against hard working employees , cooperate needs to come down on them all in the NYC/NJ region

      Cons

      ou are let to believe from so call managers t,hat you are going to make money , managers gossip to other employees about other employees, and if you are not friends with you will never make money , they lie about shows not showing up , and you have no way how to verify, so when the sales team dint see a potential sale they disqualify that show for whatever there reasons , sad but thru , concept work against hard working employees , cooperate needs to come down on them all in the NYC/NJ region

      avatar
      arrivia Response
      9y
      Thank you for taking the time to share your concerns and feedback with us. We are sorry to hear that you are not receiving the experience you were hoping for with us, and hope that we can remedy the situation. This is certainly not how we hope any of our employees feel. Please give us a call at (602) 635-5328 so that we can discuss further.
      1.0
      Aug 25, 2016

      Account manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cafe on sight, prices are high. This is a good place to work as your first job or if you are supplementing social security or as a place to work while you are looking for something better. ,

      Cons

      Only 6 people per group are given the top incoming leads , these - they make 70 - 100 K plus a year. I was told the majority make 50 - 75 a year, most make under the national poverty level. Management rote cuts their jobs by micro management, write-ups and feeding the top they have massive turn over usually with people quitting. If you don't quit, they transfer you to deartment after deartme, where you fail all over again. Mgmt is interested in their job security and the numbers, they will not make their system fair to everyone because they have proven that feeding the top hits the numbers, and who cares about the rest, this is a job where you are not allowed to have cell phones out because of confidential customer info but you will see managers on their phones and also those that make money a big violation. If you are a good liar and get sales you will do well, if you are a liar who doesn't get enough sales, you will be fired. One of their newest stars is an accomplished ,liar who also threatened workplace violence And continually talks about blood murder and violence, he was made to take one day off, so much for their HR rules . Customer satisfaction is not as important as revenue.

      avatar
      arrivia Response
      9y
      Thank you for taking the time to leave us your review. Our hope is that all of our employees enjoy their time with us, and it does not seem like you are receiving the experience you were expecting . Please know all agents are given the same opportunity to join higher engaged lead sources, and no leads are actually distributed, it’s all based on call routing. We do our best to make sure all our employees are given the support they need, and every employee is given multiple coachings each month as well as workshops. We would like to talk with you further about some of the feedback you have provided us, and hopefully clear up any other miscommunication or confusion. Please give us a call at 602-635-5328
      2.0
      Aug 4, 2016

      The On-Site Drug Test Though...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      What can I say? Coming in, when I took my drug test...I had to walk out with the urinal cup, uncapped, in front of actual people, and walk it to on-staff nursing facility, whom were rude as fuh. I knew at that moment I was in deep, but what could I do...I had burned my bridges. Upon entering into my workstation, it appeared that there was never going to be any formal training, introduction, etc..just here's your work, your crazy supervisor and a prayer. The first month there, I felt like somebody beat my head in with a baseball bat there was so much information to grasp all at once..3/5 people on drugs...maybe 2/5 selling drugs...Suck-ups everywhere...no 'hey, great work'...just here's more work and if you dont do it the way we like it, tough. Good luck

      Cons

      Everything. No training being the worst, poor coworkers being the second, tremendous amount of work being the third.

      avatar
      arrivia Response
      9y
      Thank you for taking the time to leave us your feedback. We apologize for the experience you had with our drug testing procedures. While this is part of the qualifications for employment, our intent is never to make it uncomfortable. Additionally, we are sorry to hear you feel your training experience did not properly prepare you. We want all of our employees to feel they are receiving the support they need in their position. We would like to clear up any confusion, and answer any questions you might have. Please give us a call at (602) 635-5328 to discuss further.
      Viewing 82 - 84 of 846 Reviews
      Related searches: arrivia jobs | arrivia salaries | arrivia benefits | arrivia interviews
      Reviewsarrivia reviews

      Glassdoor has 922 arrivia reviews submitted anonymously by arrivia employees. Read employee reviews and ratings on Glassdoor to decide if arrivia is right for you.