When you start making too much money, they will change the compensation plan to line their pockets even more. Upper management is a joke. They are all friends from past companies, so getting into management is near impossible. If you manage to make it into management, but you aren't part of the"Circle", you will bullied out of management. Don't ever voice concerns. It doesn't matter how great of a rep you are, they will fire you if you try to let them you are concerned with something. They have little cliques that allow people to get away with damn near anything (Including stealing from the company) without so much as a slap on the wrist. Half of the office is ex biz-op people, who still lie to make sales. The systems are 10 years behind the rest of the industry. There are constant mapping, booking, billing, and recording errors. If you find a way to make a lot of sales, your cancel rate will be horrendous because your customers will figure out how much of a scam the whole program is. You will be micro managed beyond belief, and it makes it impossible to feel productive. One step forward, three steps back. In the office I.C.E. has a different meaning. Instant Changes Everyday. You will never be able to get on a roll because when you get close, it will change. Supervisors are paid terribly. Their key metrics are impossible to achieve and are set that way so the company doesn't have to pay out commission to the supervisors. The owners have put their hands into so many different things that have failed, and it blows back into the office because they have to cut commissions to cover their losses. In 2013, we took a commission cut of roughly 10,000 a year per agent, right about the same time as they had multiple direct sales locations being built. It was too coincidental, and when I asked my director about it, he flat out told me that they had to cut commissions to finance other business ventures. That is not the way to motivate the people who keep your doors open, even through all the shotty business decisions.
