arrivia reviews

3.5

60% would recommend to a friend

(846 total reviews)
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Mike Nelson

64% approve of CEO

55% positive business outlook

arrivia has an employee rating of 3.5 out of 5 stars, based on 846 company reviews on Glassdoor which indicates that most employees have a good working experience there. The arrivia employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

846 reviews
3.0
Mar 23, 2024
Recommend
CEO approval
Business Outlook

Pros

It's a good company to work for

Cons

Pay is not that competitive

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arrivia Response
2y
Thank you for your review! We appreciate you acknowledging arrivia as a good company to work for. We're always striving to improve, and your feedback is valuable. We understand your point regarding pay competitiveness. We conduct regular salary reviews to ensure our compensation packages remain competitive within the market for the positions we offer. Thanks again for your feedback
5.0
Mar 12, 2024
Recommend
CEO approval
Business Outlook

Pros

I have worked at several call centers in various positions. It doesn't take long after starting here to realize that Arrivia is in a different league. From training to the floor it's easy to tell everyone wants you to do well and succeed. I received help anytime I asked and was left alone when I didn't. Managers were great and helped in differnt ways. There are some high level sales ppl that are employed here but they are welcoming and also quick to help. It was a cool team vibe. They also do care about mental health which was cool. Very supportive when your doing well and very patient/ helpful when your struggling.

Cons

Lots of variance that can cause you to second guess yourself and abilities. If you follow the advice and direction of your leaders you will be fine.

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arrivia Response
2y
Thank you for your fantastic review! We're thrilled to hear that your experience at arrivia has been so positive, especially compared to your experiences at other call centers. It means a lot to us that you recognize the supportive environment we strive to cultivate. We take pride in our comprehensive training program and the commitment our managers have to helping new hires succeed. It sounds like you received the exact right balance of support and autonomy, which is important for fostering confidence and growth. We're also glad you found the team atmosphere welcoming and collaborative, even among high-performing salespeople. Your point about the variance in the role is valuable feedback. While some level of variability is inevitable in sales, we understand it can be challenging to navigate. We appreciate you highlighting the support offered during both high-performing times and challenging periods. At arrivia, we believe in investing in our employees' well-being and professional development. Thanks again for such a positive review! We're happy to have you on the arrivia team.
1.0
Mar 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Sometimes we cross good customers

Cons

Every day is a new change, a massive one. One day the procedure, your supervisor is one way. The next day everything is different with zero heads up or time to adjust. They pay you minimum wage with bonuses plan to trick the government and pay you less. But if you get sick you will lose the bonus leaving you with a lousy pay. They say nice things on LinkedIn about mental health but when you manifest your struggles they will do everything to make you quit and leave the company without your rights. Terrible experience

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arrivia Response
2y
Thank you for taking the time to leave a review about your experience at arrivia. We're sorry to hear that it hasn't been positive. We take your concerns very seriously and are working to address those issues. We're actively working on enhancing communication around changes to ensure everyone is informed and prepared well in advance and we're reviewing our processes to establish consistency and predictability across departments and supervisors. If you'd be comfortable sharing more details about your specific situation, we'd appreciate the opportunity to investigate further. You can reach out directly to HR confidentially to discuss your concerns at humanresources@arrivia.com
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Glassdoor has 922 arrivia reviews submitted anonymously by arrivia employees. Read employee reviews and ratings on Glassdoor to decide if arrivia is right for you.