athenahealth reviews

4.1

84% would recommend to a friend

(2,859 total reviews)
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Bob Segert

88% approve of CEO

76% positive business outlook

athenahealth has an employee rating of 4.1 out of 5 stars, based on 2,859 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The athenahealth employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Jul 12, 2015
Recommend
CEO approval
Business Outlook

Pros

PRO: Having a job is the ONLY pro. CONS: IF YOU WERE REFERRED, THE PERSON WHO REFERRED YOU WILL GET PAID IF YOU SIGN ON. Take that into consideration. The training is a joke & you'll learn nothing & will not be prepared to do your job. When you get on the floor you'll get uncomfortable putting clients on hold 15x b/c you have no idea what you're doing b/c you weren't trained properly. There is no WORK/LIFE balance hence the salary, not hourly pay even though it's a call center. Even on the road you'll be expected to work non-stop. They will mislead & outright lie to you to get you to sign on the dotted line, then you'll realized you f'd up. They've taken on way more than they can handle & the employees suffer b/c of it while the top heads fly around the world in the jet giving speeches living lavish off of our backs.

Cons

Cons cont: One person was on the road at a GoLive when a hospital staff member poured a hot cup of coffee on them. The employee, scared to lose their job called their manager & was told to STAY until they got word back. Are you kidding me?! They don't care about your HEALTH. How ironic. The perks (yoga, free fruit, beer) are irrelevant. You won't have time for yoga b/c it's only 1 hour, 1 day a week. Who cares about fruit & not every1 drinks. They make it seem really sophisticated like they have it together but it's a joke. They don't know anything & neither will you. They lie about your holiday's off, b/c while everyone else gets 10 you get 6. They lie about hours, b/c you'll be expected to work 11 hour days & now the call center doesn't close until 11pm which they don't tell u. They promote ppl who are horrible at their jobs, but have "good" personalities. How does that benefit a company that's on it's way to $1bill? It's sad to see ppl who have no skill be promoted due to office politics.

1.0
Oct 20, 2017
Recommend
CEO approval
Business Outlook

Pros

- Good people to work with - Cool office - Stock Plan

Cons

What was once a fun, exciting tech company is now a typical corporate sellout. athena's only concern now is how to cut costs so that the numbers will look good on paper in order to attract buyers. The small group segment is a joke and the poor clients that are trapped into using athena are constantly suffering. athena is attempting to pivot to the hospital segment and selling an inferior, incomplete product to these small hospitals while totally disregarding the small practice segment. Sales is trained to sell "as a billing service" and by the time the clients have fully onboarded, fired their in-house billers, and begin to submit claims, it is too late. They are then told "we are not a billing service" and it is much too difficult for the practices to spend the time and energy to switch back to a better EMR. athena was once a great product but is now a "bait and switch" product. I feel terrible for any doctor or practice out there that is having to deal with all that is going on. My advice would be to run away, terminate your agreement, and move to an EMR that actually has your success as a priority. athena's only priority is to look profitable on paper. The entire Client Support Center will be moving overseas and the Account Management team who once were responsible for 40-60 clients are now attempting to manage 150-180 clients each. It is a disaster. Employees are overworked, underpaid, and all of the fun perks are now gone. They just released 500 employees and that is just the first wave. Again, I cannot be more clear, athena no longer has the customer's best interest in mind. It is all about shaving off $100 -130 million by Q3 of 2018 for a sale.

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athenahealth Response
8y
We understand that you are frustrated, however we have noted several factual inaccuracies in this review. We have flagged this as inappropriate.
2.0
Mar 31, 2017
Recommend
CEO approval
Business Outlook

Pros

-Solid benefits including 21 PTO days to start, 50% match up to 6% on 401k, reasonably priced health insurance, paternity benefits -Some teams are high functioning, but not all - when you work with smart, driven people you love your job -Culture is great - dogs to work, friendly people, many of whom are driven -Middle of the road compensation -Good bonus structure

Cons

-401k match could be better -health insurance benefits have rapidly deteriorated while the CEO claiming he wants the employees to "shop around" -which is impossible in the current marketplace. -Some directors/VPs take on teams and then fire half the team because they don't like previously agreed upon work arrangements. Those of us left behind feel like we can be let go on a whim. Very toxic. -Many managers are overwhelmed with work and people manager responsibilities, giving us zero time to dedicate to employee development. Managers are not rated on their ability to develop people, leading to misaligned incentives and employees feeling not supported because managers are too busy being individual contributors -"top heavy" structure leading to too many directors and above -Constant re-organization of the company. It didn't work in 2011, 2012, 2013, 2014, 2015, 2016... and here we are trying again in 2017. Many groups are caught in this crossfire and spend months not knowing where they will be or what they will be doing.

Viewing 7 - 9 of 2,859 Reviews

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