commercetools reviews

2.6

30% would recommend to a friend

(207 total reviews)
avatar

Doug McNary

14% approve of CEO

24% positive business outlook

commercetools has an employee rating of 2.6 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The commercetools employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

207 reviews
4.0
Jul 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits Supportive cross functional teams Innovative

Cons

Return to office makes no sense as a once remote-first culture Management do not have clear vision

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commercetools Response
10mo
Thanks for sharing your experience, especially so early in your time here. It’s encouraging to hear that the support from your teammates, the innovative environment, and our benefits have made a positive first impression. On the return to office: commercetools has always been a hybrid company. Our shift to a three-day cadence in hubs wasn’t about reversing that, but rather a response to feedback from employees who were feeling disconnected. We know this change can feel at odds with a previously more remote rhythm, and we’re continuing to learn and adapt as we go. As for your comment on vision, we hear you. While we have a clear strategy in place, we know that how it's communicated internally matters just as much. If you're open to sharing more, we’d really appreciate your input via our Telescope surveys, People Business Partners, or any of the forums we use to keep listening and improving. Appreciate you taking the time to speak up.
3.0
Jun 2, 2025

Great people

Recommend
CEO approval
Business Outlook

Pros

- best people to work with - very relax atmosphere - good work/life balance - until the first lay-off it was a great place to work for

Cons

- salary was low for full-time employees - very sales-oriented - you can see that all-hands are mostly sales and marketing, people in sales are appreciated much more, they have company special events only to celebrate their successes - return-to-office policy 3 days per week - lay-offs despite claiming the results were good - employees are really worried about their future

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commercetools Response
1y
Thank you for sharing your experience, and for recognizing some of the things we’re most proud of — our people, culture, and flexible working environment! We’re glad those aspects stood out during your time here. We’d like to offer some clarity on a few of the points you raised. Our Compensation & Benefits team benchmarks salaries against companies of our size within the broader tech industry to stay aligned with market standards. We also review pay bands annually to identify and address any gaps and most importantly, we share the results of those reviews in our company-wide All Hands so everyone understands how we measure ourselves and how compensation decisions are made. We also aim to celebrate success across every part of the business. Our annual President’s Club is a common tradition in tech companies that recognizes the significant achievements of our sales team especially given their variable, commission-based compensation structure. That recognition is not a reflection of greater value, but of a different model of reward. In parallel, we regularly use those same All Hands meetings and other channels to spotlight the work and impact of teams across engineering, product, design, people, and more. Regarding our return-to-office initiative, we introduced a hybrid model with 3 in-office days per week based on team needs and employee feedback around scaling connection at a global company. That said, flexibility remains an important part of our culture. If someone has caregiving responsibilities, appointments, or other personal needs, we continue to support individual arrangements just as we always have. Thank you again for your thoughtful feedback and for the time you spent as a commercetooler!
3.0
Apr 14, 2025
Recommend
CEO approval
Business Outlook

Pros

It is a Good product

Cons

A high lack of transpaency

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commercetools Response
1y
Thank you for your feedback, and for recognizing the strength of our composable commerce solution — we’re proud to offer what we believe is the most flexible and enterprise-ready option on the market! We know that transparency is essential to building trust. That’s why we regularly share updates through company-wide newsletters, AMAs, office hours, All Hands meetings, and open Q&A sessions with our leadership team. We’re continually looking for ways to communicate more openly and effectively, and we welcome your ideas. If you have suggestions on how we can improve, please share them with your People Business Partner or via our company feedback tool, Telescope.
Viewing 100 - 102 of 207 Reviews

Glassdoor has 245 commercetools reviews submitted anonymously by commercetools employees. Read employee reviews and ratings on Glassdoor to decide if commercetools is right for you.