commercetools reviews

2.6

30% would recommend to a friend

(207 total reviews)
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Doug McNary

14% approve of CEO

24% positive business outlook

commercetools has an employee rating of 2.6 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The commercetools employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

207 reviews
1.0
Apr 26, 2023

Toxic Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Challenging, complex projects to gain depth

Cons

As someone who has worked at commercetools for a few years, I feel compelled to share my negative experiences. The company has been plagued by sudden layoffs, which have left me and my colleagues feeling uncertain and unsupported. The heavy workload has only added to our stress levels, with little support or recognition from management. Speaking of management, they seem to be out of touch with the issues on the ground. Despite numerous complaints about the workload, they have not taken any action to address the problem. This has left many of us feeling frustrated and undervalued. Furthermore, there is a distinct lack of team spirit at commercetools. Instead of working together to achieve common goals, teams are quick to blame each other for mistakes or setbacks. This has led to a toxic work environment where no one feels comfortable speaking up or sharing their ideas. Overall, my experience at commercetools has been disappointing. I had high hopes for this company, but the reality has been far from what I expected. If you're considering working here, I would urge you to think twice and consider other options.

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commercetools Response
3y
Dear commercetooler, Thank you for taking the time to write this review and sharing your feedback with us. I'm sorry to learn that you had a negative experience and hope that you are willing to transparently share further feedback to employerfeedback@commercetools.com. We can only affect change when we get transparent feedback from our employees. With regards to our growth, we unfortunately had to make the extremely difficult decision to adjust our operational costs to increase impact and better position the company to continue to navigate the macroeconomic climate. Like many major tech companies, we could not ignore well-documented global economic realities. We are sorry to read that you do not feel valued - Our C-Suite and the whole management team is consciously working on navigating the whole commercetools team through the changes that occurred. They are well aware how much each and every single commercetooler has stepped up and your hard work is not unseen. Furthermore, we want to point out that an open and trusted work culture is really important to us. Mistakes are there to learn from and we do not stand for a culture where blaming each other is the norm. In your certain case we urge you to talk to your manager or write directly to the email address shared above in order for us to get more details and to ensure that the work environment in your team goes back to how it is supposed to be - open and trusted! We hope you will once again feel as welcomed and valued as you did before at commercetools! Have a great day, Michèle
5.0
Apr 25, 2023

Great company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quality technology product Massive growth opportunities Exciting market Great people

Cons

Challenges to convince more traditional prospects of a new philosophy in the market

4.0
Apr 25, 2023

Good experience

Recommend
CEO approval
Business Outlook

Pros

Collaborative and international team. Communication flows great and diversity is top-notch. In-person events have also been very enjoyable to attend across Europe which is encouraged outside of remote work.

Cons

Quite a large team, and sometimes too many processes and tools to be used.

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commercetools Response
3y
Dear commercetooler, Thank you so much for your feedback! We are excited to read that you are happy at commercetools. We are constantly working on improving our processes and work flows to ensure an effective work environment. In case you have any ideas or suggestions about what we can improve or should definitely keep doing, please feel free to get in touch anytime at employerfeedback@commercetools.com or directly via Slack. Enjoy your day Michèle
Viewing 109 - 111 of 207 Reviews

Glassdoor has 245 commercetools reviews submitted anonymously by commercetools employees. Read employee reviews and ratings on Glassdoor to decide if commercetools is right for you.