commercetools reviews

2.6

30% would recommend to a friend

(207 total reviews)
avatar

Doug McNary

14% approve of CEO

24% positive business outlook

commercetools has an employee rating of 2.6 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The commercetools employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

207 reviews
4.0
May 14, 2025

Nice place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility Team work Team structure

Cons

Not fully remote anymore, hybrid now

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commercetools Response
1y
We appreciate your feedback and acknowledgement of some of the things that make commercetools a great place to work – our commitment to flexibility and our amazing team. We recognize that a shift in where we work can take some getting used to. We’re confident that our focus on building in-person connections will only strengthen our teamwork and engagement for our teams. We encourage you to continue to provide feedback directly with our People Business Partner team, or through our company survey, Telescope, during this shift so that we can best support you, and the rest of our team. Thanks for being a commercetooler!
4.0
Apr 7, 2025
Recommend
CEO approval
Business Outlook

Pros

- Fast-paced and highly dynamic environment - Success in your role requires strong agility and adaptability - Supportive and approachable management team

Cons

I don’t believe commercetools is unique in facing certain organizational constraints. However, there are areas within top management that would benefit from improvement. Emphasizing data-driven decision-making, increasing transparency, and actively involving employees in key decisions can unlock more of the company's potential. Empowering the many smart and capable individuals across the organization will go a long way. Additionally, some long-tenured employees have developed toxic behaviors that negatively impact the work culture. This issue deserves attention to ensure a healthier, more collaborative environment.

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commercetools Response
1y
Thanks for sharing such thoughtful feedback. It’s great to hear you’ve felt supported by the team and have found the environment dynamic. This is something we care deeply about maintaining, especially as the company grows. You’re absolutely right that while we do make data-informed decisions, the pace of change has picked up. Being able and equipped to pivot quickly is critical, and we know there’s more we can do to support teams through that kind of agility. We also want to acknowledge your point about some long-tenured behaviors negatively impacting the culture. That’s not something we take lightly. We’re in a moment of real change and if we ignore these dynamics, we miss the chance to shape the culture we all want and need moving forward. If you’re open to it, we’d really appreciate any more detail you’re willing to share anonymously. It would help us understand what’s happening and where to focus. https://docs.google.com/forms/d/e/1FAIpQLSccEMSB-pWRZA5wL3IyvB-JY8bnyAi2RxJ9HqMpnq7EcKX2wg/viewform Thanks again for speaking up!
5.0
Mar 24, 2025

Good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people, interesting work. The culture is very transparent

Cons

There's been a lot of leadership turnover over the past 6-9 months

avatar
commercetools Response
1y
We’re glad to hear you’ve found the culture transparent and the work meaningful. That means a lot to us! Leadership changes can understandably raise questions, especially over a short period of time. Since welcoming our new CEO last year, we’ve made some strategic adjustments to our executive team to set commercetools up for long-term success. We’re confident in the direction we’re heading and deeply appreciate your adaptability during times of change. We always value feedback — whether shared here or through our internal channels like Telescope, All Hands, or your Business Partner. Thanks for being part of our community!
Viewing 124 - 126 of 207 Reviews

Glassdoor has 245 commercetools reviews submitted anonymously by commercetools employees. Read employee reviews and ratings on Glassdoor to decide if commercetools is right for you.