eBay Customer Service Representative CSR reviews

Salary can be increased with experience

Value time spent on call over customer experience, have a large number of things that need to be sent to IT or back office and you rarely hear back in the expected timeframe. IT also doesn't communicate with members at all CSR's are expected to follow up with members to resolve issues after hearing back from IT which leads to negative experiences when you have to go back to IT or the member is more technically inclined and needs to get the issue resolved ASAP.