eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
2.0
Jan 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Helping nature of only "Some people". Help people to understand the technology not too depth, All you can find here is old managers satisfying their ego by defaming juniors.

Cons

There are many..... 1. Very bad appraisals. 2. Favouritism is a big major problem here. As the total no of ppl working in engineering team are the only one who has stayed for long more than 2 years, otherwise people within 1 year can understand how the work culture here is 3. No options for growing technically, literally you will get paralysed if you stayed here for more than a year. 4. Very Bad management. 5. They have merged the services team with the engineering team hence, degrading the quality of product as well as mindset of the team. 6. tech stack is only java/j2ee related technologies with monlithic architecture, no use of spring boot/security 7. If you raise your voice for bad management, it will backfire against you only so beware..

4.0
Nov 24, 2019
Recommend
CEO approval
Business Outlook

Pros

I have worked in eGain for around 3 years. Good work recognization. If u will work good , ur work will be appreciated. easy to take leaves. Flexible working environment. Good team engagement activities

Cons

late appraisals. Not much option in the cafeteria

3.0
Nov 22, 2019

Nothing to learn, degraded my profile

Recommend
CEO approval
Business Outlook

Pros

Easy to take leaves , Salary is processed On time

Cons

Nothing new to learn No challenge at all Very monotonous work Even experienced are treated as fresher Not enough options in Cafeteria

Viewing 298 - 300 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.