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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (532 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      532 reviews
      5.0
      Oct 6, 2014

      Old employees return to eGain

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I came back here after several years away doing other things and working at other companies. The is next to no "office politics". Most people are keen to focus on the work that needs to be done. eGain is genuinely open to allowing you to try your hand at new things. All you need to bring is a willingness to work hard, and commit to ensuring quality. The friday evening social is an organic, fun event where you get to hang out with new people and make friends in other teams.

      Cons

      Work schedules are mostly regular, but depending on how much you take on, you may find yourself a little stressed. The success of cross-functional team efforts is entirely dependent on the individuals involved.

      1.0
      Oct 2, 2014

      My experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free water There used to be a ping pong table but it got taken away

      Cons

      Long hours Low pay Difficult to get vacation approved No annual raise Drama AC does not work properly No windows

      2.0
      Sep 22, 2014

      Outdated technologies and incompetent atmosphere

      Software engineer- pso (fresher)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work-life balance is good in patches of the year when there is not much work. The Rotation(UK, Germany and US) policy for the services and consulting departments might be lucrative for freshers. There are a few good people to work with but that is dicey given the level of bureaucracy. Team sizes are growing thereby giving some good managerial opportunities for people who want to take that path in their career.

      Cons

      Rotation has no meaning for experienced professionals. Sometimes the nights tend to stretch long and one might need to take calls at contemptible times of the day. All this pain for absolutely nothing since there are no acts from the higher management to incentivise hard work. Bad Appraisals. No growth within the firm. Promotions with no hike in salary just mean more work and similar pay. Routine work since the kind of problems handled are more or less the same in every project. Over all it is a very bad place to work if you are very young. A decent place if you are looking to settle for a low-paying rote job where you can excel by just turning up on time.

      Viewing 472 - 474 of 532 Reviews
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      ReviewseGain reviews

      Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.