eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews
1.0
Sep 2, 2014

Probably depends on the department

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* HR tries to turn this gloomy, negative environment into a bearable place to work * Benefits are good, HR is on top of their tasks and deliver promptly * Many nice people * Excellent design / graphics department run by a talented and visionary person * Intelligent CEO with great experience

Cons

* Actual product is behind market needs and the company's vision * Work-life balance is very poor, depending on your manager, you will get calls on your cell at 7pm, 8pm, even 9pm and for no urgent reason * Time-off policies are clear, but senior management (I don't think this is the case for all departments) makes it tough to approve already earned time off * This is only for a specific department, but some senior management wants you like a robot: there on time (threatening to check computer logs, badge scans, and cameras).. and don't even think of walking away from your desk or walking to the kitchen to grab something... but you have to stay late whenever the manager feels like it * Can't keep customers or get good reviews / referrals because they are constantly complaining about the product * Management in a specific department (not all) will discriminate based on whether you're related to important people, they will swear, yell, speak ill of other coworkers... totally unprofessional. * Distrust in the employees with check-up calls to your desk early morning, and if your manager is on travel, throughout the day * Professional services department is making a great effort, but the customers seem to complain about upgrades often

1.0
Aug 28, 2014
Recommend
CEO approval
Business Outlook

Pros

eGain is growing rapidly and you may get different roles of learning javascript based front end technologies to work with. A decent learning platform

Cons

There are cons which are obvious 1) Work Life balance is poor as most of the projects deadlines are scheduled properly. The management is struggling in identifying the development work and support work 2) Salaries are very low as compared to a tag of a product based firm. So if you are expect a big pay check, it's a wrong place. It is not a cash rich company 3) There are hardly any facilities in eGain offices worldwide. Whether it is German, British, Indian or American office. No recreational things to entertain yourself if you want to bust stress 4) No perks like free/subsidised food, tshirts or anything. In working eGain is a service sector company just they have a tag of product based firm 5) Office is packed with tons of employees in India office. Office utilities like toilets, water bottles , coffee all are insufficient since it is designed for a small company. In nutshell, its a mess.

4.0
Aug 11, 2014

review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good product managers solution pre-sales team

Cons

Organization challenges PS go to market

Viewing 478 - 480 of 532 Reviews

Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.