Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 56 reviews)); "Good work / life balance" ((in 32 reviews)); "good work environment and people" ((in 18 reviews)); "Supportive Team" ((in 18 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "We need to get good people in and give them all the training and support they need to be the best they can be." ((in 11 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (532 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews

2.0

Sep 26, 2013

Software developer : Engineering

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Flexible timing that is the only good thing about company

Cons

- Work culture is not healthy in Engineering. Initially you will feel good but later on you will get the real picture - Micro management: Engineering management \ Managers interfere in each and everything. - No Appreciation for good work but you will big notes if you will do any mistake - Family owned business : Lots of husband\wife

4.0

Aug 10, 2013

Market Researcher

Market researcher

Recommend

CEO approval

Business Outlook

Pros

Good working environment in a nice location with superb collegues. Challenging work with lots of contact with key customers.

Cons

During summertime the office was very quiet as many had vacation during the same time.

3.0

Aug 6, 2013

Started well enough...

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Innovative technologies and capabilities. Strong component technologies that fit well into customer's environments.

Cons

Slow response to customer opportunities.

Viewing 499 - 501 of 532 Reviews

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Software developer : Engineering

Market Researcher

Started well enough...

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